Shipping Methods widget in cart/checkout

  • Resolved petropoulou

    (@petropoulou)


    2 years, 11 months ago

    Hello, I am experimenting with the Shopengine plugin on a WordPress+Woocommerce environment and if all goes well I will consider purchasing it. I came across a problem however, with the Shipping Methods widget on the cart and checkout template.

    -The first issue is on the cart page. The first shipping method is always preselected by default, even if the cart belongs to a guest who has never even been to the website before.
    Steps to reproduce: Go to https://www.petropoulou.gr/ and put any product in your cart. Then visit the cart and see that the first shipping method is preselected.
    Expected behavior: All shipping radio buttons are unchecked.

    -The second problem is that all shipping methods are unchecked during checkout, even if the user has selected a shipping method previously on his cart. This leads to many problems like when a customer has selected a shipping method with a flat rate in his cart and then moves to checkout, the checkout total includes the shipping cost but the flat rate shipping method is unchecked. Even worse, the customer is able to place the order without ever selecting a shipping method, which I have solved by using some custom code into my functions.php file.
    Steps to reproduce: While having a product in your cart and a shipping method selected (is selected automatically as mentioned in the first problem), proceed to checkout where the previously selected method is now unchecked.
    Expected behavior: The shipping method that was selected in the cart page is automatically selected in the checkout page.

    -Third issue appears only in the checkout page. When switching between different shipping methods, the radio button of the selected method remains unchecked. This seems like a visual bug because the cart total is updated normally, just the button is left unchecked. If the button is clicked a second time however, only then it becomes checked.
    Steps to reproduce: While on the checkout page, switch between different shipping methods. As you will see, the new method updates the order details (even if it doesn’t add any extra costs) but the shipping method remains unchecked until it is clicked a second time.
    Expected behavior: Checkout shipping method radio button becomes checked the first time it is clicked.

    Thanks in advance for any potential help. Looking forward to solving this problems and getting the plugin to work properly so that I can safely make the decision to buy the Pro version.

    • This topic was modified 2 years, 11 months ago by petropoulou.
    • This topic was modified 2 years, 11 months ago by petropoulou.
    • This topic was modified 2 years, 11 months ago by petropoulou.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @petropoulou ,

    Thanks for your details investigation and report. I am checking all the above mentioned issues and trying to reproduce it on my development environment. I will get back to you as soon as I have more information about it. Till then stay with us.

    Regards,
    Benjir

    Hi,
    Exactly the same issues in cart/checkout pages.

    At checkout the previously selected method is unchecked.
    The shipping method remains unchecked until it is clicked a second time.

    It seems to work properly on petropoulou website but you didn’t give the explanations here.

    Would you let us know how to fix this ?
    Best

    Hello, @petropoulou
    Hope you are doing well!

    A response is already sent to the Ticket you have created at our support center. Kindly follow the instructions mentioned in the reply. If you want to share anything else regarding the issues, kindly share them in reply to the Support Ticket.

    Best Regards,
    Prosenjit

    Hello, @cbtdavid
    Hope you are doing well!

    If you are having some issues with your cart/checkout pages, then kindly create a Support Ticket at our Support Center or create a different support thread mentioning as much as information you can. The link to our support center is available on the USEFUL LINKS section of the Plugin Details page. We will check the issues and get back to you as soon as possible.

    Best Regards,
    Prosenjit

    Hi there,

    I am having the same problem with my site. Can you please send me the instructions to fix this?

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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