Filter not working

  • Hello,

    On our website the product filter plugin suddenly doesn’t work anymore. I tried rolling back some plugin’s, but that doesn’t fix the problem. I also disabled caching.

    In the console log, I can’t see any problem. Can you help me?

    Theme: Astra 3.7.9
    Woocommerce tested 3.6.0/3.6.1
    Wordpress tested 5.9.2

    Kind regards,

    Nick

    Site info:

    
### wp-core ###

version: 5.9.2
site_language: nl_NL
user_language: nl_NL
timezone: +01:00
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 5
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html
wordpress_size: 293,20 MB (307442711 bytes)
uploads_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/uploads
uploads_size: 4,37 GB (4695994041 bytes)
themes_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes
themes_size: 21,81 MB (22872063 bytes)
plugins_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/plugins
plugins_size: 168,87 MB (177076319 bytes)
database_size: 348,43 MB (365353001 bytes)
total_size: 5,19 GB (5568738135 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: PRAGT Events Theme (astra-child)
version: 1.0.1529313389
author: Conceptancy | Arjen Zijlstra
author_website: https://conceptancy.com
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-color-palette, widgets, menus
theme_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes/astra-child
auto_update: Uitgeschakeld

### wp-parent-theme ###

name: Astra (astra)
version: 3.7.9
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
theme_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes/astra
auto_update: Uitgeschakeld

### wp-mu-plugins (2) ###

Elementor Safe Mode: version: 1.0.0, author: Elementor.com
ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy

### wp-plugins-active (17) ###

Adminimize: version: 1.11.7, author: Frank Bültge, Auto-updates uitgeschakeld
Disable Gutenberg: version: 2.6, author: Jeff Starr, Auto-updates uitgeschakeld
Elementor: version: 3.5.6, author: Elementor.com, Auto-updates uitgeschakeld
Elementor Header & Footer Builder: version: 1.6.9, author: Brainstorm Force, Nikhil Chavan, Auto-updates uitgeschakeld
Elementor Pro: version: 3.6.3, author: Elementor.com, Auto-updates uitgeschakeld
JetWidgets for Elementor and WooCommerce: version: 1.1.3, author: Crocoblock, Auto-updates uitgeschakeld
Loco Translate: version: 2.6.0, author: Tim Whitlock, Auto-updates uitgeschakeld
ManageWP - Worker: version: 4.9.13, author: GoDaddy, Auto-updates uitgeschakeld
NP Quote Request WooCommerce: version: 1.9.6, author: Neah Plugins (latest version: 1.9.7), Auto-updates uitgeschakeld
Premmerce Brands for WooCommerce: version: 1.2.11, author: premmerce, Auto-updates uitgeschakeld
Premmerce Product Filter for WooCommerce: version: 3.6.1, author: premmerce (latest version: 3.6.2), Auto-updates uitgeschakeld
Premmerce Product Search for WooCommerce: version: 2.2.3, author: premmerce, Auto-updates uitgeschakeld
Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Auto-updates uitgeschakeld
WooCommerce: version: 6.3.0, author: Automattic (latest version: 6.3.1), Auto-updates uitgeschakeld
Woo Default Attributes: version: 1.0.4, author: Kuuak, Auto-updates uitgeschakeld
WooLentor - WooCommerce Elementor Addons + Builder: version: 2.2.2, author: HasThemes, Auto-updates uitgeschakeld
Yoast SEO: version: 18.3, author: Team Yoast, Auto-updates uitgeschakeld

### wp-plugins-inactive (0) ###

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-22 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 377 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 49152
	imagick::RESOURCETYPE_MAP: 377 GB
	imagick::RESOURCETYPE_MEMORY: 189 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 2.6.32-954.3.5.lve1.4.85.el6.x86_64 x86_64
httpd_software: Apache/2
php_version: 7.4.22 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 120
memory_limit: 256M
max_input_time: -1
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.24-MariaDB-cll-lve
client_version: mysqlnd 7.4.22
max_allowed_packet: 268435456
max_connections: 5000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content
WP_PLUGIN_DIR: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Ongedefinieerd
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
    • This topic was modified 2 years, 12 months ago by ndict.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Premmerce

    (@premmerce)

    Hey @ndict

    Sorry to hear you are having issues. This problem is typically caused after a WooCommerce update.

    It is normally solved by getting WooCommerce to rebuild its product lookup tables. You can do this by visiting WooCommerce > Status > Tools and clicking ‘Regenerate’ for the Product lookup tables tool.

    This is a background task, which you can see the progress of via WooCommerce > Status > Scheduled Actions. Once that has completed, the filter should work as normal.

    If that doesn’t work, you can turn off the use of the lookup table, by navigating to WooCommerce > Settings > Products and turning off ‘Enable table usage’.

    Hope that helps, let me know if you need anything further.

    Thread Starter ndict

    (@ndict)

    Hey there,

    The second option “disable the use of the lookup table” worked!
    But, doesn’t that need to be turned on for the variable products to be filtered correctly?

    Second, I’m also having an issue with my theme and the filter plugin. When I select a filter (for example color white), the product grid gets destroyed and instead of showing a 4×4 grid it shows 1 product in the width en 16 product under it.

    Kind regards,

    Nick

    Plugin Author Premmerce

    (@premmerce)

    > But, doesn’t that need to be turned on for the variable products to be filtered correctly?

    No, it will still work but use extra database queries. It sounds like the lookup table has a bug in the latest WooCommerce, so you might be able to go back to using it later.

    What is the AJAX strategy setting in Premmerce > Product Filter > Settings?

    Thread Starter ndict

    (@ndict)

    Hey,

    Okay, thankyou for explaing.

    The AJAX strategy is currently set to “Woocommerce Content”, switching that to “Product Archive” doesn’t work. When I set it to Product Archive and select a filter on the shop page, the product don’t get filtered and stay the same.

    I setup a dev envoirontment of the shop on https://dev.jagersmaminiaturen.nl/, so you can have a look at what I mean. When you select a filter on the right, the grid of the resulting query gets destroyed and set to 1 per row instead of 4.

    Thanks again.

    Plugin Author Premmerce

    (@premmerce)

    Thanks @ndict. Would you mind sending an email to support [at] premmerce.com so we can dig in further, please.

    Having the same issue, this worked for me.

    `Hey @ndict

    Sorry to hear you are having issues. This problem is typically caused after a WooCommerce update.

    It is normally solved by getting WooCommerce to rebuild its product lookup tables. You can do this by visiting WooCommerce > Status > Tools and clicking ‘Regenerate’ for the Product lookup tables tool.

    This is a background task, which you can see the progress of via WooCommerce > Status > Scheduled Actions. Once that has completed, the filter should work as normal.

    If that doesn’t work, you can turn off the use of the lookup table, by navigating to WooCommerce > Settings > Products and turning off ‘Enable table usage’.

    Hope that helps, let me know if you need anything further.`

    WooCommerce > Settings > Products and turning off ‘Enable table usage’.

    Hello. There is no such tab in settings.

    Plugin Support Mark Kevin

    (@mkesteban08)

    Hi @aleksxander ,

    To be precise, it should be in WooCommerce >> Settingss >> Products >> Advanced.

    Please feel free to let us know if you have other questions by creating your own thread after doing so and I’ll be glad to further assist you with it.

    Hello. Thanks for the clarifications. Now found.

    Plugin Support Mark Kevin

    (@mkesteban08)

    Hi @aleksxander ,

    You’re always welcome! Have a great day ahead!

Viewing 10 replies - 1 through 10 (of 10 total)
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