Have to scroll up to see Stripe payment form on mobile

  • Resolved alcmarket

    (@alcmarket)


    3 years ago

    My donation form displays fine on mobile – folks can input the amount and name, etc., then when you tap the ‘Donate Now’ button under the Stripe “how it works” message, you can see the spinning wheel, but no one would know to scroll back up to see the payment form. Is there something I can do to make this display without having to scroll up again? No one would know to do this and we’ve lost some donations because folks think the site has stalled, so they close out. Note that I’m only having this issue on mobile devices. Please advise, thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @alcmarket,

    I don’t see a GiveWP donation form on your site. If you are still using GiveWP please post a direct link to a form so we can test it out.

    Thanks!

    Plugin Support Rick Alday

    (@mrdaro)

    Hi there,

    Just checking in on this issue.

    Do you still need assistance here?

    If you still need help, reply and we’ll make sure everything is handled.

Viewing 2 replies - 1 through 2 (of 2 total)
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