Conflict with wp forms when admin

  • Resolved Charles

    (@charlesrodmell)


    3 years ago

    Hi. Not sure if this is a fault with wp forms or tawk to. Visitors can fill in a form that’s on the same page as tawk to. However, as a logged in admin viewing the same page, I can’t successfully test the form – the form reports and error that javascript isn’t loading. No cache is being used. The inspection tool suggests bits of wp forms aren’t loading (no mention of tawk to), but wp forms works fine when tawk to plugin is deactivated (I’m using your tawk to plugin specifically, just in case that’s not obvious). Just for your info. Not expecting an answer.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kreativo Pro

    (@kreativopro)

    Hi @charlesrodmell

    Please answer these questions:
    1. Please send your website link, so we can check.
    2. Does this issue happen in Logged-in mode?
    3. There is an option in our plugin to disable it for admins. Have you enabled it to test?

    Please let us know. Thanks!

    Thread Starter Charles

    (@charlesrodmell)

    Hi.
    1. https://propertytyping.com/contact/portal-sign-up
    2. It ONLY happens in logged in mode. For a user that is not logged in (normal scenario), the form and chat bot work fine.
    3. I had already enabled the “disable for admins” mode – I do not see the chat bot (as expected) but the form doesn’t work.

    I disabled all plugins apart from WP Forms and turned them on one by one. The form stops working for admins when the chat plugin is enabled.

    If you would like a staging copy to look at, I can arrange that.

    Plugin Author Kreativo Pro

    (@kreativopro)

    Sure. Staging copy will be helpful in troubleshooting the issue.

    Thread Starter Charles

    (@charlesrodmell)

    What’s the best way to get you the admin login details @kreativopro ?

    Plugin Author Kreativo Pro

    (@kreativopro)

    @charlesrodmell Please contact us here: https://www.kreativopro.com/contact-us/

Viewing 5 replies - 1 through 5 (of 5 total)
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