stop sending email to customers

  • Resolved webhk

    (@webhk)


    2 years, 8 months ago

    I use a plugin that is integration with marketplace. I can also opt there for stop sending e-mail for marketplace customers. Unfortunately, after installing b2bking e-mail are sending to marketplace customers again.

    How to prevent from sendign email to customers?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebWizards

    (@webwizardsdev)

    Hi there,
    Thank you for using our plugin,

    Please provide us with more details about the issue:

    -> Which emails are being sent out? It helps if you can share a screenshot of the email / emails.
    -> What marketplace integration are you using? is this a free plugin that we can test with?
    -> How are you opting to stop sending emails? is there a setting? what is the name of that setting?

    Kind regards,
    Stefan

    Thread Starter webhk

    (@webhk)

    hello,
    1. e-mail that order have been sent. screenshot is below.

    What I also have noticed it is sending via e-mail from which i have registered?administrator?user instead of mail which is set via WP Mail SMTP plugin
    https://prnt.sc/Mxr9F_5EPPd9

    2. I have integration?with Allegro market place. Most popular market place in Poland.?? ? The plugin?is paid plugin. I could ask developers of that plugin if i can send you?for testing purposes.
    This is the link to the plugin:?https://www.wpdesk.pl/sklep/allegro-woocommerce/

    3. Yes there is the opt for preventing sending e-mail and it was working fine until I have installed?your plugin. Screenshot bellow
    https://prnt.sc/lA0SJMH3-3Ti

    Regards

    Plugin Author WebWizards

    (@webwizardsdev)

    Thank you for these details,

    I looked into this and into our code, but from everything I can see, B2BKing would not normally have any effect on this Order email. Therefore I doubt the issue is directly connected to our plugin. Possibly the issue started before installing our plugin, but you did not notice it immediately.

    Please follow these steps:
    1. Deactivate the B2BKing plugin, and test again to see if the emails are being sent or not. B2BKing has no permanent effects during installation, so by deactivating the plugin and testing, you can check if the issue is directly connected to B2BKing or not.

    2. If you can indeed see a direct connection, meaning that emails are sent when B2BKing is active, and not sent when deactivated, then we’re happy to look further into it. In that case, we’d ask you to open a ticket with us at https://webwizards.ticksy.com and please provide us with a backend login to your site or a staging site, so we can directly investigate the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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