Can Not save Packaging

Hi @magicmitch,

For the non-descript error, if you go to WooCommerce > Status > WooCommerce Shipping and Tax there is an Enable Logging option that can be selected. Please select it and try to create the package again – if it is already selected there should be some information in the log area there; please copy and paste it here.

This can give us an idea of what is going on, and if there is a conflict in the system somewhere.

Looking forward to hearing back from you!

Thanks for the reply
FYI I created a fake store named test in a totally new directory and it has the same issue. Can’t figure out what I am doing wrond this is running on iis

I have previously enabled logging but I see nothing in the log. is there a specific log to look at and its path?

FYI here is some loginfo I found
03-03-2022 @ 23:01:12 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
===

2022-02-10T22:05:06+00:00 ERROR Spec is invalid because the locale could not be retrieved in feed
2022-02-10T22:05:06+00:00 ERROR stdClass Object
(
    [slug] => lead_gen_existing_customers_1
    [type] => marketing
    [status] => unactioned
    [is_snoozable] => 0
    [source] => woocommerce.com
    [locales] => Array
        (
            [0] => stdClass Object
                (
                    [locale] => 
                    [title] => Talk to a consultant
                    [content] => As your business grows, you want to optimize costs, streamline operations, and sell more. We can help. Talk to us about how you can get the most out of WooCommerce.
                )

        )

    [actions] => Array
        (
            [0] => stdClass Object
                (
                    [name] => lead_gen_existing_customers_1
                    [locales] => Array
                        (
                            [0] => stdClass Object
                                (
                                    [locale] => en_US
                                    [label] => Yes, please
                                )

                        )

                    [url] => https://woocommerce.com/take-your-business-to-the-next-level/
                    [url_is_admin_query] => 
                    [is_primary] => 
                    [status] => actioned
                )

        )

    [rules] => Array
        (
            [0] => stdClass Object
                (
                    [type] => publish_after_time
                    [publish_after] => 2022-02-10 18:10:54
                )

            [1] => stdClass Object
                (
                    [type] => publish_before_time
                    [publish_before] => 2022-02-13 23:59:00
                )

            [2] => stdClass Object
                (
                    [type] => or
                    [operands] => Array
                        (
                            [0] => stdClass Object
                                (
                                    [type] => base_location_country
                                    [operation] => =
                                    [value] => US
                                )

                            [1] => stdClass Object
                                (
                                    [type] => base_location_country
                                    [operation] => =
                                    [value] => CA
                                )

                            [2] => stdClass Object
                                (
                                    [type] => base_location_country
                                    [operation] => =
                                    [value] => ZA
                                )

                        )

                )

        )

)

don’t know if this helps at all but I also get
Failed to retrieve shipping label refund status: Unexpected server error.
once and a while

Hi @magicmitch,

Going back to your first post, the boxes are stored along with additional information for this extension in the _options table under wc_connect_options.

Let’s do this and see if it has any more information. Go to WooCommerce > Settings > Shipping > WooCommerce Shipping. Then open up your browser’s developer tools and click on the “network tab.”

Then attempt to add a product and see what it shows you for the response to the “packages” request.

You can copy and paste the response or take a screenshot and share it too. You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in your reply.

Thanks!