500 Error when I try to activate

Hello @langerent

Just to confirm, is this issue happening with the free version of the plugin? This error came up when you tried to install/activate from the WordPress Plugin Directory on your dashboard too?

If this is happening with a premium edition of the plugin, please reach out to our support email [email protected]

Yes and yes, I am just trying to check it out before moving forward.

Hi there, could you please add this to the top of your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DEBUG_LOG', true);

install SSA again, and then send us the content of wp-content/debug.log (which should contain more detailed error messages than the standard 500 error you mentioned)

You can post that data here if it fits or email it to us at [email protected] if it contains sensitive information or is too large to post here

Thanks for helping us track this down!

I finally was able to try it again, here is the error that pops up after i try to activate it.

[Table ‘rocking_digital.wp_ssa_appointments’ doesn’t exist]
DESCRIBE wp_ssa_appointments

WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_meta’ doesn’t exist]
DESCRIBE wp_ssa_appointment_meta

WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_types’ doesn’t exist]
DESCRIBE wp_ssa_appointment_types

WordPress database error: [Table ‘rocking_digital.wp_ssa_availability’ doesn’t exist]
DESCRIBE wp_ssa_availability

WordPress database error: [Table ‘rocking_digital.wp_ssa_availability_external’ doesn’t exist]
DESCRIBE wp_ssa_availability_external

WordPress database error: [Table ‘rocking_digital.wp_ssa_async_actions’ doesn’t exist]
DESCRIBE wp_ssa_async_actions

WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_types’ doesn’t exist]
SELECT * FROM wp_ssa_appointment_types WHERE 1=1 AND status = ‘publish’ ORDER BY display_order ASC LIMIT 0,100000;

@langerent

Thanks for the update. Could you reach out to us at [email protected]? We’ll need to have our developers look into this and if you can also share a link to your site through there that would be helpful.

We were able to ultimately narrow down on a single issue related to an outdated SQL version being used on the site.

If you’re having similar issues and don’t plan on updating the SQL version, please reach out to our support team and we can send you a manual export of the SSA tables so you can manually install them on your site.