Gift cards not applying to order total

It sounds like you may be using a payment gateway that isn’t compatible with the gift cards plugin.

Can you send us a WooCommerce system report and we will see if there is something that we can do regarding the third party payment gateway. Log into your WordPress admin are and click on WooCommerce -> Status -> Get System Report.

I’m closing this thread since we haven’t heard back. Best of luck with your store!

I have a related problem, with Nets Easy it’s not possibe to use the giftcard when making a order. It comes with a subtotal error. When using voucher code there is no problem, only when giftcard is used.

System report

### WordPress Environment ###

WordPress address (URL): https://fuchsiahaven.dk
Site address (URL): https://fuchsiahaven.dk
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 205 MB
WP Debug Mode: –
WP Cron: ?
Language: da_DK
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-1:10.3.34+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: www_
Total databasest?rrelse: 468.29MB
Database datast?rrelse: 321.84MB
Database indexst?rrelse: 146.45MB
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www_woocommerce_order_items: Data: 0.28MB + Index: 0.11MB + Engine InnoDB
www_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.98MB + Engine InnoDB
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www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_actionscheduler_logs: Data: 2.23MB + Index: 1.41MB + Engine InnoDB
www_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_aioseo_cache: Data: 2.02MB + Index: 0.03MB + Engine InnoDB
www_aioseo_notifications: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
www_aioseo_posts: Data: 7.52MB + Index: 0.14MB + Engine InnoDB
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www_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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www_blc_links: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
www_blc_synch: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
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www_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_is_inverted_index: Data: 56.59MB + Index: 69.06MB + Engine InnoDB
www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_litespeed_avatar: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
www_litespeed_img_optm: Data: 16.55MB + Index: 9.77MB + Engine InnoDB
www_litespeed_img_optming: Data: 0.27MB + Index: 0.41MB + Engine InnoDB
www_litespeed_url: Data: 1.52MB + Index: 1.66MB + Engine InnoDB
www_litespeed_url_file: Data: 1.52MB + Index: 2.77MB + Engine InnoDB
www_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_myCRED_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_field_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
www_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_nf3_upgrades: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
www_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_options: Data: 26.34MB + Index: 1.25MB + Engine InnoDB
www_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_postmeta: Data: 71.38MB + Index: 32.73MB + Engine InnoDB
www_posts: Data: 8.50MB + Index: 2.42MB + Engine InnoDB
www_redirection_404: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
www_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_redirection_items: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
www_redirection_logs: Data: 0.39MB + Index: 0.11MB + Engine InnoDB
www_sb2_404: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_sb2_autolink: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sb2_bl: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sb2_crawl: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sb2_kw: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_sb2_kwdt: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sb2_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_sb2_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_sb2_urls_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_seo_automated_link_building: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_seo_automated_link_building_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_sm_advanced_search_temp: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
www_snippets: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
www_termmeta: Data: 6.52MB + Index: 8.02MB + Engine InnoDB
www_terms: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
www_term_relationships: Data: 3.28MB + Index: 2.36MB + Engine InnoDB
www_term_taxonomy: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
www_tm_taskmeta: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
www_tm_tasks: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
www_usermeta: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
www_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
www_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
www_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_wc_order_product_lookup: Data: 0.31MB + Index: 0.36MB + Engine InnoDB
www_wc_order_stats: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
www_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
www_wc_product_attributes_lookup: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
www_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_product_meta_lookup: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_webpushr_abandoned_cart: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wfconfig: Data: 3.28MB + Index: 0.00MB + Engine InnoDB
www_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wffilemods: Data: 59.64MB + Index: 0.00MB + Engine InnoDB
www_wfhits: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
www_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
www_wfknownfilelist: Data: 19.52MB + Index: 0.00MB + Engine InnoDB
www_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wflogins: Data: 0.41MB + Index: 0.14MB + Engine InnoDB
www_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfnotifications: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
www_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
www_wfstatus: Data: 2.02MB + Index: 0.48MB + Engine InnoDB
www_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
www_wpfb_post_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wpfb_reviews: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_yoast_indexable: Data: 1.50MB + Index: 0.48MB + Engine InnoDB
www_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
www_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

acoplw_badges: 1
acoplw_prod_list: 1
attachment: 3002
awl-labels: 5
boxzilla-box: 3
br_labels: 1
custom_css: 2
customize_changeset: 33
ibfw_product_label: 4
is_search_form: 1
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lws-wre-event: 4
lws-wre-pool: 1
lws-wre-unlockable: 1
mc4wp-form: 1
mycred_rank: 1
nav_menu_item: 42
nf_sub: 1
oembed_cache: 47
op-set: 2
option-tree: 1
page: 29
post: 14
postman_sent_mail: 8
product: 1599
product_variation: 1718
product-feed: 2
revision: 1246
shop_coupon: 2
shop_order: 1018
shop_order_refund: 12
sp_wps_shortcodes: 1
ufaq: 47
wcs_ruleset: 4
wp_global_styles: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (67) ###

Ivory Search: af Ivory Search – 5.4.5
Advanced Cron Manager: af BracketSpace – 2.4.2
Advanced Woo Labels: af ILLID – 1.43
Age Gate: af Phil Baker – 2.20.3
FiboSearch - AJAX Search for WooCommerce: af FiboSearch Team – 1.18.0
All in One SEO: af All in One SEO Team – 4.2.0
Automatic Post Tagger: af Devtard – 1.8.2
Boxzilla: af ibericode – 3.2.25
Brands for WooCommerce: af BeRocket – 3.7.0.2
Broken Link Checker: af WPMU DEV – 1.11.16
Catch Gallery: af Catch Plugins – 1.8
Category Tag Pages: af Marzio Carro – 1.0
Code Snippets: af Code Snippets Pro – 3.0.1
Conditional Shipping for WooCommerce: af Lauri Karisola / WP Trio – 2.3.0
Cost of Goods for WooCommerce: af WPFactory – 2.5.6
Custom Order Numbers for WooCommerce: af Tyche Softwares – 1.3.4
Nets Easy for WooCommerce: af Krokedil – 1.26.0
EAN for WooCommerce: af WPFactory – 3.8.0
Login/Signup Popup - Security Add-on: af XootiX – 1.0
Login/Signup Popup: af XootiX – 2.3
Essential Content Types: af Catch Plugins – 2.0
Facebook for WooCommerce: af Facebook – 2.6.13
Social Reviews & Recommendations: af Trust.reviews  – 1.7.7
File Renaming on upload Pro: af Pablo S G Pacheco – 1.2.9
Google Listings and Ads: af WooCommerce – 1.12.8
Site Kit by Google: af Google – 1.74.0
Jetpack: af Automattic – 10.9
Kadence WooCommerce E-mail Designer: af Kadence WP – 1.5.1
LiteSpeed Cache: af LiteSpeed Technologies – 4.6
Loco Translate: af Tim Whitlock – 2.6.1
Mailchimp for WooCommerce: af Mailchimp – 2.6.2
Ninja-formularer: af Saturday Drive – 3.6.9
Order Delivery Date for WooCommerce (Lite version): af Tyche Softwares – 3.17.3
Shipmondo til WooCommerce: af Shipmondo – 4.1.0
Product Variation Swatches for Woocommerce: af ThemeHigh – 2.0.8
PW WooCommerce Gift Cards: af Pimwick
LLC – 1.205

Redirection: af John Godley – 5.2.3
Regenerere miniaturebilleder: af Alex Mills (Viper007Bond) – 3.1.5
Internal Links Manager: af webraketen – 2.3.0
Smart Manager - WooCommerce Inventory Management, Bulk Edit & more...: af StoreApps – 5.41.0
Smart Variations Images & Swatches for WooCommerce: af David Rosendo – 5.1.12
Social Login for WooCommerce: af XootiX – 1.1
Trustpilot-reviews: af Trustpilot – 2.5.901
Ultimate FAQ - WordPress FAQ and Accordion Plugin: af  – 2.1.12
UpdraftPlus - Backup/Restore: af UpdraftPlus.Com
DavidAnderson – 1.22.12

Shipping Method Description for WooCommerce: af Thomas Charbit – 1.2.4
WEN Featured Image: af WEN Themes – 1.5.2
Widget Shortcode: af Hassan Derakhshandeh – 0.3.5
WooCommerce Cart Abandonment Recovery: af CartFlows Inc – 1.2.15
Checkout Field Editor for WooCommerce: af ThemeHigh – 1.6.0
Woo Discount Rules: af Flycart – 2.4.0
Advanced Order Export For WooCommerce: af AlgolPlus – 3.2.2
WPC Product Bundles for WooCommerce: af WPClever – 6.2.0
Product Feed PRO for WooCommerce: af AdTribes.io – 11.5.6
WPC Product Timer for WooCommerce: af WPClever – 3.7.0
WooCommerce Display Order Count: af SkyVerge – 1.1.0
WooCommerce Extra Product Sorting Options: af SkyVerge – 2.9.0
WooCommerce Google Analytics Integration: af WooCommerce – 1.5.9
Invoices for WooCommerce: af Bas Elbers – 3.1.9
WooCommerce POS: af kilbot – 0.4.27
WooCommerce Product SKU Generator: af SkyVerge – 2.4.6
Woocommerce Products Per Page: af Jeroen Sormani – 1.2.6
WooCommerce: af Automattic – 6.5.1
Wordfence Security: af Wordfence – 7.5.9
WP Google My Business Auto Publish: af Martin Gibson – 3.1
WP Google Review Slider: af LJ Apps – 10.8
Opening Hours: af Jannik Portz – 2.3.0

### Inactive Plugins (6) ###

404page - your smart custom 404 error page: af Peter Raschendorfer – 11.3.1
Loyalty Discounts for WooCommerce: af ElliotVS – 1.1.6
one.com: af one.com – 2.0.14
Pixel Manager for WooCommerce: af SweetCode – 1.17.2
Product page shipping calculator for WooCommerce: af PI Websolution – 1.2.73
Thanks Redirect for WooCommerce: af Nitin Prakash – 3.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: DKK (DKK)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop basisside: #267 - /shop/
Kurv: #268 - /kurv/
Checkout: #269 - /kasse/
Min konto: #270 - /min-konto/
Vilk?r og betingelser: #1166 - /handelsbetingelser/

### Theme ###

Name: Signify Pro
Version: 4.1.9
Author URL: https://wenthemes.com/
Child Theme: ? – Hvis du redigerer WooCommerce i et hovedtema
som du ikke selv har udviklet
anbefaler vi
at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema

WooCommerce Support: ?

### Templates ###

Overrides: /customers/d/8/3/fuchsiahaven.dk/httpd.www/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
/customers/d/8/3/fuchsiahaven.dk/httpd.www/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
signify-pro/product-searchform.php version - er udg?et. Kerneversionen er 3.3.0

Outdated Templates: ?
					
					
						L?r hvordan man opdaterer

### Action Scheduler ###

Gennemf?rt: 4.430
Oldest: 2022-04-17 13:40:08 +0200
Newest: 2022-05-15 14:35:47 +0200

Mislykket: 786
Oldest: 2021-06-25 16:02:07 +0200
Newest: 2021-10-30 10:44:08 +0200

Igangv?rende: 5
Oldest: 2022-05-15 14:44:21 +0200
Newest: 2022-05-16 05:00:00 +0200

### Status report information ###

Generated at: 2022-05-15 14:38:58 +02:00

Did the original poster find a way to resolve the issue? I have a similar issue on my site after the gift card plugin updated back in march. Gift card is applied but the customer gets charged full price. Worked great prior to version 1.10.1

Sorry for being MIA!

I haven’t found a solution to this. It seems to till happen even when the total cart value is $0, i.e. the gift card total is equal to or greater in value than the cart total.

brpobocik is right, I did not have these issues before March of 2022.

Hi guys!
I have the same problem… All gifcards are visually applied, but effectively they are not applied and end up at checkout making the customer pay the total amount of the order without the supposed discount.

Has anyone found the solution?