Number of duplicate products

Hello,

Is this issue happening with a specific product or all products? If so can you provide the link when the issue is present?

Also, for better assistance, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Thanks.

Hi Igor, thanks for your attention, the problem occurs with all products. Here’s a copy of the report as you requested.

### WordPress Environment ###

WordPress address (URL): https://threeheadsrecords.com.br
Site address (URL): https://threeheadsrecords.com.br
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wp_
Tamanho total do banco de dados: 258.87MB
Tamanho dos dados do banco de dados: 192.01MB
Tamanho do índice do banco de dado: 66.86MB
wp_woocommerce_sessions: Dados: 2.13MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.14MB + índex: 0.25MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.09MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.47MB + índex: 0.42MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 0.16MB + índex: 0.13MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 0.11MB + índex: 0.11MB + mecanismo InnoDB
wp_adfoxly_statistics_clicks: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_adfoxly_statistics_views: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aioseo_notifications: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_aioseo_posts: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_berocket_termmeta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_bwf_contact: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_bwf_contact_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_bwf_funnelmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_bwf_funnels: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_bwf_optin_entries: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_bwf_wc_customers: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_cartflows_ca_cart_abandonment: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_cartflows_ca_email_history: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_cartflows_ca_email_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_email_templates_meta: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_cli_cookie_scan: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cli_cookie_scan_categories: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_cli_cookie_scan_cookies: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_cli_cookie_scan_url: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cli_scripts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.27MB + índex: 0.30MB + mecanismo InnoDB
wp_egoi_form_subscribers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_egoi_map_fields: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ewwwio_images: Dados: 1.52MB + índex: 0.44MB + mecanismo InnoDB
wp_ewwwio_queue: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_e_submissions: Dados: 0.02MB + índex: 0.27MB + mecanismo InnoDB
wp_e_submissions_actions_log: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB
wp_e_submissions_values: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_fbv: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_fbv_attachment_folder: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_frmt_form_entry: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_frmt_form_entry_meta: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_frmt_form_views: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_jet_post_types: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_jet_smart_filters_indexer: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_jet_taxonomies: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_jet_widgets_styles: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_litespeed_avatar: Dados: 0.05MB + índex: 0.03MB + mecanismo InnoDB
wp_litespeed_url: Dados: 1.52MB + índex: 0.58MB + mecanismo InnoDB
wp_litespeed_url_file: Dados: 0.08MB + índex: 0.14MB + mecanismo InnoDB
wp_mclean_refs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_mclean_scan: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_ninja_table_items: Dados: 4.52MB + índex: 0.00MB + mecanismo InnoDB
wp_options: Dados: 9.52MB + índex: 1.20MB + mecanismo InnoDB
wp_postmeta: Dados: 39.56MB + índex: 21.06MB + mecanismo InnoDB
wp_posts: Dados: 7.52MB + índex: 3.80MB + mecanismo InnoDB
wp_statistics_exclusions: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_statistics_historical: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_statistics_pages: Dados: 0.36MB + índex: 0.86MB + mecanismo InnoDB
wp_statistics_search: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_statistics_useronline: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_statistics_visit: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_statistics_visitor: Dados: 0.02MB + índex: 0.08MB + mecanismo InnoDB
wp_statistics_visitor_relationships: Dados: 0.38MB + índex: 0.39MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 2.52MB + índex: 1.52MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_tm_taskmeta: Dados: 1.52MB + índex: 0.20MB + mecanismo InnoDB
wp_tm_tasks: Dados: 1.52MB + índex: 0.08MB + mecanismo InnoDB
wp_usermeta: Dados: 0.17MB + índex: 0.13MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_user_registration_sessions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wassup: Dados: 92.61MB + índex: 22.58MB + mecanismo InnoDB
wp_wassup_meta: Dados: 0.13MB + índex: 0.06MB + mecanismo InnoDB
wp_wassup_tmp: Dados: 2.52MB + índex: 0.63MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.13MB + índex: 0.13MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.13MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.06MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 1.52MB + índex: 1.39MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_webpushr_abandoned_cart: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfacp_stats: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_wfco_report_views: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wonderplugin_audio: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woobe_history: Dados: 8.52MB + índex: 5.55MB + mecanismo InnoDB
wp_woobe_history_bulk: Dados: 0.34MB + índex: 0.23MB + mecanismo InnoDB
wp_woot_tables: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woot_tables_columns: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woot_tables_meta: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woot_vocabulary: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wow_fmp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpforms_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpf_filters: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpuser_groups: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpuser_group_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_WPUser_LoginAttempts: Dados: 0.08MB + índex: 0.00MB + mecanismo InnoDB
wp_wpuser_login_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpuser_notification: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpuser_views: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpvivid_scan_result: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpvivid_unused_uploads_files: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_yoast_indexable: Dados: 9.52MB + índex: 1.81MB + mecanismo InnoDB
wp_yoast_indexable_hierarchy: Dados: 0.36MB + índex: 0.48MB + mecanismo InnoDB
wp_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yoast_primary_term: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_yoast_seo_links: Dados: 0.08MB + índex: 0.03MB + mecanismo InnoDB

### Post Type Counts ###

adfoxly_banners: 1
adfoxly_places: 2
ai_playlist: 957
attachment: 1056
cookielawinfo: 6
custom_css: 5
elementor_library: 10
jet-form-builder: 1
jet-popup: 1
jet-smart-filters: 6
nav_menu_item: 17
ninja-table: 1
oembed_cache: 3
page: 14
post: 2
product: 11369
revision: 3628
shop_order: 352
sr_playlist: 1
user_registration: 1
wfacp_checkout: 2
wp_global_styles: 1
wpforms: 1
yith_wcan_preset: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

FiboSearch – AJAX Search for WooCommerce: por FiboSearch Team – 1.16.0
Akismet Anti-Spam: por Automattic – 4.2.2
Async JavaScript: por Frank Goossens (futtta) – 2.21.08.31
Audioburst Podcast Highlights Player: por Audioburst – 1.22.1
AudioIgniter: por The CSSIgniter Team – 1.7.2
Widgets Clássicos: por Colaboradores do WordPress – 0.3
Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.2.2
Duplicate Page: por mndpsingh287 – 4.4.8
Elementor Pro: por Elementor.com – 3.6.2
Elementor: por Elementor.com – 3.5.5
Google Language Translator: por Translate AI Multilingual Solutions – 6.0.13
InCuca Tech – Pix for WooCommerce: por InCuca Tech – 1.3.6
JetBlocks For Elementor: por Crocoblock – 1.3.0
JetElements For Elementor: por Crocoblock – 2.6.2
JetEngine – dynamic tables builder: por Crocoblock – 1.0.1
JetEngine: por Crocoblock – 2.11.4
JetSmartFilters: por Crocoblock – 2.3.10
JetWooBuilder For Elementor: por Crocoblock – 1.12.0
JetWidgets for Elementor and WooCommerce: por Crocoblock – 1.1.3
LiteSpeed Cache: por LiteSpeed Technologies – 4.5.0.1
Mighty Addons: por MightyThemes – 1.7.4
PayPal Brasil para WooCommerce: por PayPal – 1.4.2
Reveal IDs: por Oliver Schl?be – 1.5.4
WassUp Real Time Analytics: por Michele Marcucci
Helene Duncker – 1.9.4.5

Webpushr Push Notifications: por Webpushr Web Push Notifications – 4.28.0
Payment Gateway for PayPal on WooCommerce: por easypayment – 5.0.4
WooCommerce Breadcrumbs: por Anthony Hortin – 1.0.8
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: por realmag777 – 2.0.9
Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
CURCY – WooCommerce Multi Currency Premium: por VillaTheme – 2.1.25
WooCommerce Product Table: por Barn2 Plugins – 2.8.2
WooCommerce: por Automattic – 6.2.1
AeroCheckout: Custom WooCommerce Checkout Pages: por WooFunnels – 2.9.2
WPFront Scroll Top: por Syam Mohan – 2.0.7.08086

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Must Use Plugins (1) ###

p3-profiler.php: por –

### Settings ###

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base da loja: #3026 – /
Carrinho: #3027 – /carrinho/
Finaliza??o de compra: #6716 – /finalizar-compra/
Minha conta: #3029 – /minha-conta/
Termos e condi??es: #3030 – /termos-e-condicoes-de-uso/

### Theme ###

Name: Astra
Version: 3.7.7
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Concluído: 392
Oldest: 2022-01-23 06:48:23 -0300
Newest: 2022-02-22 21:16:36 -0300

Pendente: 13
Oldest: 2022-02-23 05:20:23 -0300
Newest: 2022-02-24 21:02:18 -0300

### Status report information ###

Generated at: 2022-02-25 09:17:56 -03:00

Igor, I noticed that when I add the complete album this does not happen, the BUY button but when it is an individual track it is added with the correct amount and then this amount is automatically doubled in, more or less, a second after the first addition to the cart. There’s some automatic process going on without me executing the command, very strange that.

Hi @threeheadsrecords

the BUY button but when it is an individual track it is added with the correct amount and then this amount is automatically doubled in

Can you share a link to an “individual track” item?
I added some products to cart, but couldn’t reproduce the issue:

Link to image: https://snipboard.io/0o5DVH.jpg

Hi Maykato.

Exactly that, on the BUY button there are no problems, the problem is only when I add an individual track from the tracklist below the album image when the client listens to the audio, I already tested it in another browser and the same problem happens, are you saying that you entered the site and added a track and the problem did not happen? That’s it ?. Follow the example https://threeheadsrecords.com.br/produto/funky-dl-presents-the-washfam-affiliates-washington-nights-vol-01/

Click on any track to add to cart and tell me if in a second it doubles or not, thanks in advance.

The problem is more serious than I imagined, every time I update the site it doubles or triples the amount purchased. I don’t know what to do anymore.

Hi @threeheadsrecords!

Thank you for sending the link and the detailed explanation about replicating the issue on your site. I checked it and can confirm what is going on.

I think it is due to a conflict between WooCommerce and your theme or another plugin you have installed on your site.

To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, then repeat the purchase action and check if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

Hello Juan and everyone who was interested in helping me, I discovered the problem and it is already solved, it was the JetElements For Elementor plugin by Crocoblock, as soon as I deactivated the problem it was solved, this plugin was updated last week and the developers will probably fix it because other people must be facing the same problem. Once again thank you all very much.

I speak of version 2.6.2

That’s great! We are glad that you found the culprit and solved the issue ??

Thanks for sharing it with everybody.

If you require it, you can contact the Crocoblock support team here:
https://support.crocoblock.com/support/home/

I’ll mark this thread as resolved now. If you have any further questions, we recommend creating a new topic.

Cheers!

OK Juan, I already contacted crocoblock via telegram