Need help, emails not going through

  • Resolved zhoha

    (@zhoha)


    2 years, 9 months ago

    Hello,
    I have woocommerce subscriptions plugin, and I want to get renewal reminder emails to my customers. I installed this plugin, but no emails are being sent. Please help me in this regard.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author storepro

    (@storepro)

    Hi @zhoha

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.

    We are checking the issue right now we will send you update as soon as possible

    Thanks
    Sarun

    Plugin Author storepro

    (@storepro)

    Hi @zhoha ,

    We have investigated the issue further and we could not replicate the issue. The email notification is successfully sent to the recipients.

    This is our test email screenshot captured on the Email log https://prnt.sc/I78YLCESZHvo

    Please try to enable any email login plugins(eg: WP Mail Logging, Email Log ) and check the logs if the notification is sending or not.

    If you are still facing the issue, We recommended checking the corn Job on the server-side and site side, If the corn job is not working on the server and site then the email will not send automatically.

    Also please check subscriptions Next payment date and Notification send date are set as correct.

    Thanks
    Sarun

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @zhoha ,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Cheers!
    Pranav

Viewing 3 replies - 1 through 3 (of 3 total)
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