• Resolved elraton14

    (@elraton14)


    Hello
    When your plugin is activated, it makes the comment system of wordpress stop working.
    It would be nice to make a small update to fix this problem ??
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you please describe your problem in more detail? What problem do you have and after which actions? Provide a link or screenshots to the page where the problem occurs. Since it is not clear what are you talking about.

    Thread Starter elraton14

    (@elraton14)

    Hello
    It is very simple.
    When someone tries to post a comment on a blog post and your plugin is activated, it doesn’t work. The comment is not saved.
    As soon as I deactivate your plugin, it works.

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you clarify if you mean the standard WordPress comment form, or are you using some kind of blogging plugin on your site?

    Thread Starter elraton14

    (@elraton14)

    standard WordPress comment form ??

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you please complete the following steps in order to detect the problem and find its solution:

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.
    2) Deactivate all of your plugins except the reCaptcha plugin, and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.
    3) Contact us back with information about the results.

    Thread Starter elraton14

    (@elraton14)

    Hello
    I just reactivated the plugin and now it doesn’t even show up on my site anymore.
    If I want to leave a comment it tells me that I entered a wrong captcha (except that the captcha is not proposed at any time)
    I changed my theme and same problem.
    Same problem on another site.

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. Have a nice day.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘The plugin makes the commenting system malfunction’ is closed to new replies.