Media error: Format(s) not supported or source(s) not found.

  • I found other posts about this but didn’t find a solution listed.

    I’m creating a membership site on a shared hosting server with SSL. I’m attempting to use Amazon S3 for video hosting & set permissions for video viewing.

    However, the videos will play fine in some browsers while others give me this error: “Media error: Format(s) not supported or source(s) not found.”

    So if it plays in some browsers, the settings must be fine in general. I’ve seen one solution to add this to the end of the .htaccess file …

    SetEnvIfNoCase Request_URI .(?:mp4)$ no-gzip dont-vary

    But since I’m not a huge techie, I wanted to see if there are other solutions. If this one makes sense to others, I’ll try it & know to save a backup of my site & a safe .htaccess file before making any changes. But it still makes me nervous that I’ll wreck my entire site.

    Any thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)

  • What video format are you using? If it is a web-compatible mp4 format, any modern browser will be able to play it. WordPress does not include any form of video file editing for browser output, so it’s hard to help at this point.

    Thread Starter ksheridan68

    (@ksheridan68)

    It’s an .MP4 file. I can paste the direct URL to the video into some browsers and see it. I can also link to it from within a WordPress site & see it in some browsers. But in other browsers I get the error which leads me to believe that there is something I need to do to communicate some different message to those browsers about it’s compatibility.

    The article I saw regarding changing the .htaccess file is https://clickshepherd.com/blog/solved-elegant-themes-divi-and-cloudflare-mp4-media-error-formats-not-supported-or-sources-not-found

    Since I’m not a programmer, I don’t know if this is a good solution. So I’m hoping to find guidance.

    The article you linked is not available for me. To give you the best advice possible it would be good if you could provide a link to your video so people can look at what is with it.

Viewing 3 replies - 1 through 3 (of 3 total)
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