Province/State/County/Region issue

Hello,

In order for Canada Post to properly calculate shipping fees for an order to somewhere in Canada/USA, a province/state is required. Because of this, I have made this field required.

How did you make province/state required? By default, this field should be required already:

Link to image: https://snipboard.io/bm9BHz.jpg

If you’d like us to take a closer look, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @maykato I think I had made province not mandatory before, because of the issue I am experiencing. I took some screen shots, but don’t see how I can upload them. In the screenshot you have provided, Canada is the country/region. I find that if the country is changed to Germany (and other countries), the Province box, where it says “Select an option…” completely disappears. For customers from Germany, and other countries, they can’t choose a province, and since doing so is required, they can’t complete the order.

I am pasting the System Report below as you requested.

### WordPress Environment ###

WordPress address (URL): https://www.transportbooks.com
Site address (URL): https://www.transportbooks.com
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
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PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
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Max Upload Size: 256 MB
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Akismet Anti-Spam: by Automattic – 4.2.2
API KEY for Google Maps: by GeoDirectory – 1.2.0
WooCommerce Canada Post Shipping Plugin with Print Label: by PluginHive – 2.6.9
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Facebook for WooCommerce: by Facebook – 2.6.9
Header and Footer Scripts: by Digital Liberation – 2.2.1
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Spacer: by Justin Saad – 3.0.5
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WooCommerce Square: by WooCommerce – 2.9.0
WooCommerce: by Automattic – 6.2.0
Smush: by WPMU DEV – 3.9.5

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Antispam Bee: by pluginkollektiv – 2.11.0
Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.5.1.3
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db.php: db.php
object-cache.php: object-cache.php

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API Enabled: ?
Force SSL: –
Currency: CAD ($)
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-catalog (exclude-from-catalog)
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Cart: #5 - /cart/
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My account: #7 - /my-account/
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Name: Virtue
Version: 3.4.6
Author URL: https://kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

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virtue/woocommerce/content-product.php
virtue/woocommerce/content-single-product.php
virtue/woocommerce/loop/loop-end.php
virtue/woocommerce/loop/loop-start.php
virtue/woocommerce/loop/price.php
virtue/woocommerce/loop/rating.php
virtue/woocommerce/loop/sale-flash.php
virtue/woocommerce/single-product/add-to-cart/external.php
virtue/woocommerce/single-product/add-to-cart/grouped.php
virtue/woocommerce/single-product/add-to-cart/simple.php
virtue/woocommerce/single-product/add-to-cart/variable.php
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Environment: Production
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Complete: 1,579
Oldest: 2022-02-01 11:52:05 -0500
Newest: 2022-02-21 21:50:02 -0500

Failed: 161,857
Oldest: 2020-03-05 23:00:00 -0500
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### Status report information ###

Generated at: 2022-02-21 22:01:50 -05:00

Here is the link to my checkout page when Germany is selected.

https://snipboard.io/v94Acb.jpg

Hello,

Thanks for sending this information.

To clarify, can you also provide a screenshot of your shipping settings? They are at:

WooCommerce > Settings > Shipping.

For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Thank you.

Hi Igor,

Here are 4 different screenshots, hopefully they help.

James

Shipping Zones – https://snipboard.io/zvO4Wl.jpg
Shipping Options – https://snipboard.io/ilefjq.jpg
Shipping Classes – https://snipboard.io/c1Z4FN.jpg
Canada Post – https://snipboard.io/GufJwx.jpg

Hi @transportsr

Looking at this screenshot, your checkout page shows Province / State * but there is no dropdown underneath. By default, when Germany is selected, the Province/State field gets hidden – which means customers can place orders without filling that field.

Link to image: https://snipboard.io/SCiXF2.jpg

Since your checkout page doesn’t work as expected, your site may be having a theme/plugin conflict. The best way to determine this is to temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict. If you have added custom codes to your site in the past, please also disable that temporarily too.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.