Token exchange failed – Facebook Shop Setup

Hi @nadiavonm92,

We’d like to check further on this.

(a). Could you try running the setup again, ensuring that you’ve unchecked Instagram Shopping at the beginning, as explained in this doc – https://woocommerce.com/document/facebook-for-woocommerce/

Link to image: https://woocommerce.com/wp-content/uploads/2021/04/Annotation-on-2021-04-22-at-09-58-17.png

(b). If the same error occurs, please share with us a screenshot of it, as well as, your System Status Report from WooCommerce → Status

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply. It works with Chrome, Firefox, Safari, and Edge.

Thanks.

No luck unfortunately

/Users/nadiavonm/Desktop/Screenshot 2022-02-17 at 09.41.55.png

Hi @nadiavonm92 !

Thank you for the additional information.

Could you pelase provide us with your site’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Also, please use a service like https://snipboard.io for the screenshot as we are not able to see it ??

Thanks!

### WordPress Environment ###

WordPress address (URL): https://www.mudsa.co.za
Site address (URL): https://www.mudsa.co.za
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.15
PHP Post Max Size: 64 MB
PHP Time Limit: 60
PHP Max Input Vars: 2500
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.24-MariaDB-1:10.4.24+maria~buster
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Total Database Size: 305.28MB
Database Data Size: 271.44MB
Database Index Size: 33.84MB
wp_woocommerce_sessions: Data: 9.02MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.41MB + Index: 0.16MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.31MB + Index: 0.42MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_aps_social_icons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_instances: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_blc_links: Data: 0.48MB + Index: 0.13MB + Engine InnoDB
wp_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cf7dbplugin_st: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_cf7dbplugin_submits: Data: 82.52MB + Index: 3.50MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_source: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_maxbuttonsv3: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections_trans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_pictures: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 5.48MB + Index: 0.19MB + Engine InnoDB
wp_pmxe_exports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_pmxi_templates: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 73.55MB + Index: 18.06MB + Engine InnoDB
wp_posts: Data: 73.52MB + Index: 0.70MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_term_relationships: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_term_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_usermeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.47MB + Index: 0.39MB + Engine InnoDB
wp_wc_order_stats: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.38MB + Index: 0.08MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.38MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.41MB + Index: 0.39MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1165
custom_css: 2
display_type: 7
et_body_layout: 2
et_pb_layout: 14
et_template: 3
et_theme_builder: 1
gift_card: 22
magee_slider: 1
mc4wp-form: 1
ml-slide: 68
ml-slider: 7
nav_menu_item: 54
ngg_gallery: 1
ngg_pictures: 96
oembed_cache: 41
page: 50
popup: 4
popup_theme: 8
post: 151
product: 360
product_variation: 11
revision: 1833
shop_coupon: 149
shop_order: 1405
tablepress_table: 11
wcct_countdown: 15
wcps: 1
wcps_layout: 1
woo_discount: 1
wpcf7_contact_form: 6
wpcf7r_action: 5
wpsl_stores: 6
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (51) ###

Akismet Anti-Spam: by Automattic – 4.2.2
All-in-One WP Migration: by ServMask – 7.55
Better Font Awesome: by Mickey Kay – 2.0.1
Better Search Replace: by Delicious Brains – 1.3.4
Broken Link Checker: by WPMU DEV – 1.11.16
Contact Form DB: by Michael Simpson – 2.10.28
Contact Form 7: by Takayuki Miyoshi – 5.5.5
Join.chat: by Creame – 4.3.1
Divi Plus: by Elicus – 1.9.4
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
Facebook for WooCommerce: by Facebook – 2.6.9
File Manager Advanced: by modalweb – 4.1.2
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.14.1
Insert Headers and Footers: by WPBeginner – 1.6.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
MaxButtons: by Max Foundry – 9.0
MetaSlider: by MetaSlider – 3.26.0
No Page Comment: by Seth Alling – 1.2
Pinterest Verify Meta Tag: by Marvie Pons – 1.3
Popup Maker: by Popup Maker – 1.16.4
Really Simple SSL: by Really Simple Plugins – 5.2.3
Redirection: by John Godley – 5.2.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0
Side Cart WooCommerce: by XootiX – 2.1
Simple Custom CSS: by John Regan – 4.0.5
Social Media Feather: by socialmediafeather – 2.0.3
Spacer: by Justin Saad – 3.0.5
TablePress: by Tobias B?thge – 1.14
Tracking Code Manager: by Data443 – 2.0.5
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
Woocommerce Product Availability Scheduler: by Geek Web Solution – 1.4
WooCommerce Pixel Manager: by SweetCode – 1.14.2
WP WooCommerce Mailchimp: by Saint Systems – 2.4.8
WooCommerce Menu Cart: by WP Overnight – 2.10.4
WooCommerce Menu Extension: by August Infotech – 1.6.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.20
PickPlugins Product Slider for WooCommerce: by PickPlugins – 1.13.31
WooCommerce: by Automattic – 6.2.0
Wordfence Security: by Wordfence – 7.5.8
Yoast SEO Premium: by Team Yoast – 12.2
WP Product Feed Manager: by Michel Jongbloed – 1.38.0
WP Store Locator: by Tijmen Smit – 2.2.235
WP Super Cache: by Automattic – 1.7.7
Redirection for Contact Form 7: by Qube One – 2.4.0
XML Sitemap & Google News: by RavanH – 5.3.3
YITH WooCommerce Bulk Product Editing: by YITH – 1.2.27
YITH WooCommerce Gift Cards: by YITH – 2.6.0
YITH WooCommerce Product Bundles: by YITH – 1.8.0
NextGEN Gallery: by Imagely – 3.23

### Inactive Plugins (1) ###

Duplicator: by Snap Creek – 1.4.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #814 - /shop/
Basket: #815 - /basket/
Checkout: #816 - /checkout/
My account: #817 - /my-account/
Terms and conditions: #1613 - /terms-of-use/

### Theme ###

Name: Divi
Version: 4.14.8
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 997
Oldest: 2022-02-10 20:58:58 +0200
Newest: 2022-02-22 17:02:09 +0200

Failed: 1
Oldest: –
Newest: –

Pending: 2
Oldest: 2022-02-23 22:28:28 +0200
Newest: 2022-02-23 22:28:28 +0200

### Status report information ###

Generated at: 2022-02-22 17:02:54 +02:00

Thanks for the system report. Can I also get you to send a screenshot of the error message again? You can upload the screenshot to your WordPress Media Library and share the URL to it here. Or you can use a service like https://snipboard.io. It’ll let you take a screenshot and then give you a URL to share here in your reply.

Thanks!