Backups failing silently while creating folder list

Hello @chrishardie
Please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ) if you not already set, re-run it again and give me the latest debug log file.
You can get backup log at : BackWpUp -> Logs
Also paste your debug information here too ( BackWPUp-> Settings -> Infomation tab -> press Get Debug Info )
Thank you!

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

Sorry for the delay in responding. Although the scheduled backup jobs have continued to fail, as soon as I turned on the debugging log and ran the job manually, it succeeded.

I will leave the debug log turned on and see what happens during the next scheduled backup run tomorrow.

@duongcuong96 it looks like the backup failed again at the same spot, “1. Trying to make a list of folders to back up …”

Here’s the debug info as requested with a few things redacted:

WordPress version: 5.9.1
BackWPup version: 3.10.0
PHP version: 7.4.28  (64bit)
MySQL version: 5.7.32-35-log
cURL version: 7.66.0
cURL SSL version: OpenSSL/1.1.1l-fips
WP-Cron url: https://www.(my site name).com/wp-cron.php
Server self connect: Response Test O.K.
Document root: /home/(redacted)/www/(my site name)/public_html
Temp folder: /home/customer/www/(my site name)/public_html/wp-content/uploads/backwpup-redacted-temp/
Log folder: /home/customer/www/(my site name)/public_html/wp-content/uploads/backwpup-redacted-logs/
Server: Apache
Operating System: Linux
PHP SAPI: cgi-fcgi
Current PHP user: redacted
Maximum execution time: 120 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: On
CHMOD Dir: 493
Server Time: 21:57
Blog Time: 16:57
Blog Timezone: America/Indiana/Indianapolis
Blog Time offset: -5 hours
Blog language: en-US
MySQL Client encoding: utf8
PHP Memory limit: 768M
WP memory limit: 40M
WP maximum memory limit: 768M
Memory in use: 60.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

Hi @duongcuong96 just checking in on this to see if you have additional guidance. Backups are still failing at “Trying to make a list of folders to back up”.