Product Condition and Brand Attributes

  • Resolved aquiris

    (@aquiris)


    2 years, 9 months ago

    Hello. I had endless issues with this plugin. In the end I removed it completely and want to start fresh. I sell vintage one-off items therefore product condition needs to be set to used (used_good or used_fair according to Facebook guidelines). However no matter what I try, all my products are sent to the Facebook catalogue as ‘new’. Where does this plugin pick up and map the condition attribute from? How can I make sure I get the correct product condition transferred to the catalogue?

    A similar issue is with brand. Because all my products have different brands, and sometimes unbranded due to their vintage condition, I need to reflect this in the catalogue. I use the ‘Perfect Brands’ plugin for my brands. However the Facebook for WooCommerce never picks up these brands, but instead displays my company name as brand on the catalogue.

    Once the products are migrated to the catalogue with these wrong settings, I can’t seem to manually edit the fields in Facebook. It would be ideal to send the correct info in the first place, but manual edit is also fine as long as it’s possible.

    Any help would be appreciated before I re-install this plugin.
    Many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @aquiris

    You should map a WooCommerce category to a Facebook category (using the Google Product Category Taxonomy). Google Product Category (GPC) codes are required for the proper calculation of tax. GPC information can be set at both the global and individual product levels. To assign a default GPC to all products in your catalog, navigate to Marketing > Facebook > Product Sync tab and select the appropriate primary and secondary GPC in the section titled Default Google Product Category. A minimum of two category levels are required.

    This should apply to both condition and brands.

    See more details here: https://woocommerce.com/document/facebook-for-woocommerce/#facebook-product-data

    Alternatively, you can create your own attributes: https://woocommerce.com/document/managing-product-taxonomies/#section-8

    I hope this helps!

    Thread Starter aquiris

    (@aquiris)

    Thank you @bayomio

    Unfortunately, I’ve tried all that. Product condition and brand don’t migrate and I only get one category regardless. Maybe I’m doing something wrong, but no luck.

    Some of my other attributes (which I created and works on other plugins with no problem) are not caught by Facebook either. Isn’t there a way to manually map attributes for Facebook other than the option you’ve suggested? I have another plugin (sheet editor) which picks most of Facebook fields, but not brand or product condition. Otherwise I’d change from there.

    Thanks.

    Plugin Support B C. a11n

    (@battouly)

    Hi @aquiris,

    Can you share a screenshot of how the product appears on your catalog?

    For the same product, please browse to
    WP admin > Products and share screenshots of the Facebook metadata section to the right side there.

    Also send us a screenshot of the Facebook related details in the Product Data section of the same product.

    You may share screenshot using tools like https://snipboard.io or any such image sharing tool.

Viewing 3 replies - 1 through 3 (of 3 total)
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