Health Status: “Action Call” shows KO

  • Resolved cutu234

    (@cutu234)


    3 years ago

    Hi there,

    this has been asked before by others: On the health status overview page, the “Action Call” shows KO. Why is that? I have read, that this should not be a problem. However, customers contantly asked whether this is a problem or not which is pretty time-consuming for us.

    If everything is working fine, there shouldn’t be any warning. Can we fix this?

    Thanks you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Alberto

    (@albertotnp)

    Hi,
    thanks for contacting us.
    We are aware of this issue, and we confirm that it is not a problem for the sending process. We will take care of it in our future releases. Apologies for any inconvenience this may cause.

    Regards,
    Alberto

    Thread Starter cutu234

    (@cutu234)

    Hi Alberto,

    thank you very much. I know that this is not a technical issue. However, Error notifications or warnings become more and more a problem, since customers are worried and contact us again and again. The most famous example is the dashboard health widget.

    Would be great if you could fix this warning. Strangely enough: on some sites I see a red exclamation mark/warning sign on the right side of the “System” item, while I don’t see this on other sites that have the very same plugin version installed. Any ideas?

    Plugin Support Alberto

    (@albertotnp)

    Hi,

    yes, we agree with you and we are currently working on that warning issue.

    As per your second question: that happens if you have not performed a delivery test through the delivery diagnostic panel. Please try to send a test email and see if the warning sign disappears.

    thanks,
    Alberto

    Thread Starter cutu234

    (@cutu234)

    As per your second question: that happens if you have not performed a delivery test through the delivery diagnostic panel.

    That’s what I thought, but I did perfom the test. I’ve just tried it again. The warning is still there.

    https://imgur.com/EaVy4OR

    https://imgur.com/usPoh73

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, it was a bug in the code creating the icon, it should disappear on the latest Newsletter version.

    Stefano.

Viewing 5 replies - 1 through 5 (of 5 total)
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