Disabling Transaction Emails

Hi there @yknivag,

Thanks for bringing this to our attention again.

I have reached out to our development team and asked them to review that GitHub issue as well as the compliance with Facebook’s terms so we can get confirmation there.

The documentation I can find for the Facebook for WooCommerce plugin confirms that disabling those transaction emails for only Facebook customers is not an intended feature of the plugin.

While not confirmed as a bug at this point, I can certainly agree that we’d like to avoid a potential gap between Facebook’s requirements and the plugins features.

I will update you as soon as I have more information to share.

Hi @thracefulton, thank you for getting back to me. I look forward to the upldate.

Incidentally, the fact that this is “not an intended feature of the plugin” is precisely the problem. The documentation says:

Any automated emails sent out to communicate order status, refunds, etc, should be disabled for all Facebook orders. Facebook will send emails to customers directly and any additional emails would be duplicative, leading to a negative customer experience.

And yet the plugin provides no means of actually achieving this. Moreover, as far as I can see it is not readily possible without disabling transactional emails for non-Facebook customers also (which would be a ridiculous thing to do).

Surely if a WooCommerce plugin requires some part of WooCommerce’s workflow to be altered in some way that plugin ought to facilitate that alteration. That is, surely, the very purpose of plugins?

Hi @yknivag,

In this case, the developers should be posting to the GitHub Post:

https://github.com/woocommerce/facebook-for-woocommerce/issues/2047

and you can post there as well; we pinged them to take a look at it ??

If you have further questions let us know!

Hi @yknivag I’ve left a comment on the github issue

https://github.com/woocommerce/facebook-for-woocommerce/issues/2047#issuecomment-1030995143

There are some filters already in place which I believe are meant to stop commerce orders (facebook/instagram) from triggering default order emails. There is also a filter to override this behavior.

• This reply was modified 2 years, 9 months ago by Jason a11n.

Hi @jconroy I saw the update there but it seems somewhat non-committal.

“I believe this is meant to work” is not quite the definitive response I was hoping for – surely someone should know for certain whether it works, as someone should have tested the plugin’s functionality before making it available.

The presence of that code does suggest that this may be a simple case of the documentation not keeping pace with code updates, but the fact that nobody seems to know for sure doesn’t instil confidence – especially in a plugin that has such a poor review score.

As far as I can see Facebook don’t offer a sandbox for testing their commercial offering and so I am particularly reluctant to launch this straight into a live environment without some reassurance that the plugin works.

Hi @yknivag ,

As mentioned on the Github report, those are the filters available to check for commerce orders and to optionally disable them. As you can see, the report also has a “Needs investigation” tag — so once this is investigated further, an update would be posted on the Github report.

To keep all related conversations in one place, can you please post your comments or any updates directly on the GitHub report?