WordPress Database error

  • Resolved angelafung

    (@angelafung)


    2 years, 10 months ago

    Hi there,
    just realised found following database error on main webpage displays first line header, can help check with it? seems like is the spam firewall that can’t recall and popped up on the live website, super thanks

    Error line description:

    WordPress database error: [Table ‘ekbf42753427002.wp_pk3p2aqpvr_spbc_firewall_data’ doesn’t exist] ………

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @angelafung

    Please press the button “Synchronize with Cloud” in the plugin settings:

    WordPress Admin Page —> Settings —> Security by CleanTalk —> General settings

    Did it help?

    Thread Starter angelafung

    (@angelafung)

    Hi,
    tried and still exits on the webpage header,
    should I disable automatic updates?

    Plugin Author alexandergull

    (@alexandergull)

    Hmm.

    It seems the SFW database had not been updated since Aug 2021.

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.
    1. Enter the Antispam by Cleantalk plugin settings. (Wordrpess Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the last option “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)
    6. Press the button “Get key automatically” or insert the key from the CleanTalk dashboard.`

    Thread Starter angelafung

    (@angelafung)

    Followed all your steps, webpage still remained the same; my apologies may assist following it up again, thank you.

    • This reply was modified 2 years, 10 months ago by angelafung.
    • This reply was modified 2 years, 10 months ago by angelafung.
    Plugin Author alexandergull

    (@alexandergull)

    Please, contact us via https://cleantalk.org/my/support/open to share with us your personal data required to solve this.

    Plugin Support katereji

    (@katereji)

    Hello.
    We received your message in our ticket system. We will continue our conversation there. I will mark this thread as “resolved”.

Viewing 6 replies - 1 through 6 (of 6 total)
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