Variation Image Gallery Not Working

  • Resolved geofry93

    (@geofry93)


    3 years, 1 month ago

    My variation image gallery is not showing when a variation is selected (Jetpack funtionality). When a variation is slected, the gallery thumbnails don’t chnage at all. They should swap out completely to show the variation image gallery set on the product page.

    On an older staging version of my site it DOES works properly (the older site is running WP version 5.8.2 and Jetpack Version 10.4). Use these details to view to the staging site: User = “wp”. PW = “support”.

    The current version of the site where the issue is occuring is running also running WP version 5.8.2 but the Jetpack Version is10.5.

    On an additional staging site I have disabled/enabled and updated all plugins, themes etc and I still have had no luck fixing this.

    Thanks for your help!

    • This topic was modified 3 years, 1 month ago by geofry93.
    • This topic was modified 3 years, 1 month ago by geofry93.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @emmantsia

    I tested your page https://www.wizard.works/shop/bags/bar-stem-bags/go-go-top-tube-bag/ and when I select the options, it is loading the correct image on my end.

    It is taking some seconds to load the correct image. Could it be a browser cache or hosting server issue?

    Some issues that you encounter with your site can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

    Here is our support doc that explains how to fix these issues: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    For the hosting server, I recommend you to contact your hosting support and ask them to review your memory usage and spikes, they can check your logs and see the errors that is occurring as well.

    At this moment, we don’t have enough information, and your site is working on my end, so we need more data to continue your troubleshooting.

    Let me know if you have any questions.

    My best regards,

    Michelle

    Thread Starter geofry93

    (@geofry93)

    An image will load to match the variation, but the gallery thumbnails shoud be completely replaced by the variation gallery and this is not happening. Only the one thumbnail changes. Are you able to see this?

    I’ve disabled all caching and cleared broswer data and the issue continues so I know thats not it.

    Thanks

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @geofry93

    When I’m looking at the staging site and the live site, I’m seeing the same behavior. When you click on one of the variations, that product is then shown as the larger image above.

    Am I missing what the expected behavior should be? If so, could you explain in a little more detail?

Viewing 3 replies - 1 through 3 (of 3 total)
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