Private note

  • Is it possible to add private notes within a ticket between specific agents? For example: Agent “A” adds a private note for agent “C”, however, even if it is part of the same ticket, agent “B” cannot see the private note that agent “A” created.

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Unfortunately, it is not possible to restrict private notes as per your requreiemnts. The notes are visible to all agents who have access to that ticket.

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