Remove hyperlink removes the whole comment

  • Resolved vladanik

    (@vladanik)


    3 years, 1 month ago

    Hi,

    I love the idea for the plugin, I just wanted to let you know that in my case it’s not working well.

    Checking the option “Remove hyper-link from comment AUTHOR Bio” doesn’t only remove the hyperlink but it removes the comment entirely, it’s not shown on the website anymore.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    Thanks for the nice words.

    After your comment, we have checked extensively but cannot duplicate the issue on our end. It can happen because of the theme coding structure. What is the theme you are using? Can you send link to the theme so we can install it on our server and check with it?

    Regards

    Thread Starter vladanik

    (@vladanik)

    Hi,

    Thanks for your reply.

    I am using Avada theme. Here is the link: https://themeforest.net/user/themefusion

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    We have checked extensively with the Avada theme but cannot duplicate the issue you mentioned. It could be a caching issue. You can try again and purge the cache before testing.

    Thanks

    Thread Starter vladanik

    (@vladanik)

    Thank you for testing and for the suggestion. I did try deleting the cache. I also tried using a different browser that I don’t normally use, so the cache was empty and I noticed the same issue in both cases. I can send screenshots if that would be helpful in any way.

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    Yes, please share some screenshots. Maybe we will get some hints.

    Regards

    Plugin Author QuantumCloud

    (@quantumcloud)

    Closing for now.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Remove hyperlink removes the whole comment’ is closed to new replies.