• Resolved perties

    (@perties)


    Hi, I recently updated to version 10.5.1 and my mobile application Woocommerce could not connect to my site anymore. After reading your documentation I tried to uninstall a and re-install JetPack. When setting it up I get message “An error occurred. Please try again.” Please help me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, there.

    Could you share your site’s URL (domain) here, so we can have a look?

    If you want it to remain private, you can also contact us via this form here.

    Thanks!

    Thread Starter perties

    (@perties)

    Hi, thanks for your reaction. I found out that my hosting provider blocked all other countries because of an attract to our site. Could you tell me what country to open so your web request would be accepted?

    Hi @perties,

    If you want to add our IPs to your origin or proxy server’s allowlist, you can share the following support page with your host:

    https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Our IP ranges are all listed there.

    Note that if you need us to still run diagnostics for your site’s Jetpack connection, we’d need you to know your website URL.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘“An error occurred. Please try again.”’ is closed to new replies.