Email download link not working

Hi @obxhomes,

To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failing

1.[downloads id=”2950, 2948″]
https://www.obxhomes.com/virtual-tours/

2. [contact-form-7 id=”1514″ title=”Contact Us”]
https://www.obxhomes.com/virtual-tours/

3. [email-download download_id=”2948, 2950″ contact-form-7 id=”2308″] https://www.obxhomes.com/free-real-estate-guides/

In #3 the form works and you receive the email but the link in the email doesn’t start the download. I also tried displaying the link inline after email is entered and the same thing happens.

Hi @obxhomes,

Thank you for providing those details. Would you be able to create a post/page using the shortcode [download_data id="2948" data="download_link"] and provide us with the URL?

Done!

https://www.obxhomes.com/download-testing/

Hi @obxhomes,

Thank you for providing this! Could you please try setting the download expiration setting to ‘never’ and see if the plugin works then? We believe there could be a bug with the expiration link setting and are working to resolve this.

Yes!!!

That did it. They now work with expiration set to Never

Hi @obxhomes,

Thank you for bringing this bug to our attention. We will work on resolving the expiration bug. In the meantime, I have it set to never should allow normal function until we can push an update out. An Announcement will be posted.

Hi @obxhomes,

We came out with a new update that should hopefully fix the issue you are experiencing. The issue was that we were unable to replicate the bug you were experiencing on our end, so we are unable to be 100% certain this will fix it but are hopeful it will. Please let us know if it did.

Thanks so much I will give it a shot

Hi @obxhomes,

Does the plugin now work with expiration timers set?

Yes! That works. I set it to 1 week and the link that gets sent works.

Thank you so much

Thank you for the feedback!