Critical Error

  • Looking for some help, can’t find a way to contact WordPress directly.

    I have recently been brought on to manage the website for a dressage club. Because of this, I only have access to a basic admin account, because no one knows the details for the original wordpress account any more!

    Original error was that the php was very outdated, which caused a meltdown. WordPress said I needed to get the php updated through our domain host, which I managed to do.

    This got me to the point where the homepage is live. But half of it isn’t loaded and none of the links work. As soon as I log in (through wp-login.php? not through wordpress itself), it tells me there’s a critical error and it won’t let me in to the dashboard. It keeps saying go to the email for more instructions, but I don’t know what email that is or if it even still exists and I can’t log in to change any email preferences.

    What options do I have here? I had to create a new wordpress account so that I could post here in support as I couldn’t figure out how to contact wordpress directly for help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @lilesme07 ,

    There are many possibilities.
    Few which I thinks is related to
    1. Your server PHP version is not upgraded.
    2. Your DB MySQL and Your Server My SQL version is not same.

    This is the major chances you main page is showing blank currently.

    Hello,
    You should access the server error log to identify if there are PHP errors.

    These errors can be due to PHP deprecated functions in code or can be due to some other reasons.
    If you post the error logs we will be able to comment further.

    Also make sure that your PHP version is compatible with your word press version.
    Your custom plugins and community plugins should be checked for version compatibility.

    Fastest way for this is to look at server error logs.

Viewing 2 replies - 1 through 2 (of 2 total)
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