API settings not getting saved

  • I see that other people have raised the same issue a while ago but no solutions have been logged. After entering the Wild Apricot API settings on WordPress, I am unable to save them – the values simply disappear and I get the error “API key is empty”. It was working until recently, so not sure what happened.

Viewing 9 replies - 1 through 9 (of 9 total)

  • This was fixed in v 1.0.14. Verify which version are you running now

    Thread Starter ramasamyvenugopal

    (@ramasamyvenugopal)

    I see that we are on Wild Apricot 7.24 and WordPress 5.8.3
    I reached out to Wildapricot helpdesk and they basically said they cannot help as it is a WordPress issue.

    @ramasamyvenugopal, could you verify which version of Wild Apricot plugin are you running? It should be something 1.0.xx.
    In latest public version 1.0.14 we fixed similar issue, so you might just need to update the plugin itself

    Thread Starter ramasamyvenugopal

    (@ramasamyvenugopal)

    oh strange, we are already on Version 1.0.14

    @ramasamyvenugopal We’ll look into this, thanks for posting. I’ll post update here as soon as we have any news.

    @ramasamyvenugopal unfortunately, we were not able to reproduce the issue. Is it still reproduced in incognito window (no cache/cookies)? Also, in couple of weeks we’re releasing new version of WA and plugin – this might also help.
    If it’s not – please reach out our support and ask to escalate to developers right away.

    I am also having this same issue. The wordpress app was authorized and I have the correct api key, client id and client secret. No matter what I try, the plugin keeps telling me the client id and client secret is invalid. I know with 100% certainty that all values are correct, so what’s the trick to getting your plugin working? I’m using 1.0.15 on WordPress version 5.9.2.

    Please advise….

    Steve

    @dotcominfo please submit a ticket to support (at) wildapricot.com with details of your account, wordpress site, etc so we could look deeper into the problem.

    @onesterkin, I have done that. Awaiting your reply…

Viewing 9 replies - 1 through 9 (of 9 total)
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