Unable to authenticate in the plugin

  • Resolved lkrefski

    (@lkrefski)


    2 years, 10 months ago

    I am using the authentication type of ‘Pardot’. I put in my email, password, and user key. I tried both HTTPS and not HTTPS. No matter what I try, I am unable to authenticate. The message says “Error: Login failed. Cannot authenticate. Please check the fields below and click ‘Save Settings’ again. I am able to log into the Pardot site with this same Email and Password. Please help me figure out why I am receiving this message.

    Thank you.

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  • Thread Starter lkrefski

    (@lkrefski)

    I have switched to Salesforce SSO Authentication type. When I try to authenticate, I get this error “error=invalid_client_id&error_description=client%20identifier%20invalid”. Does that mean my Business Unit Id is not correct?

    Thread Starter lkrefski

    (@lkrefski)

    I got it working. I just had to wait an hour and then it authenticated.

    • This reply was modified 2 years, 10 months ago by lkrefski.
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