Order Status and Order Notification

Hello
We are trying to switch to Mailchimp order Notification email but we are facing the following problems

our shop accept two types of payment, a realtime one (credit card) and a delayed one (bank transfer), hence the order are created with the following statuses – at the moment we are not interested in using Mailchimp for cancelled and refunded orders:
– On hold (for orders using bank transfer)
– Processing (for orders using credit card)
– Completed (for shipped orders, it includes tracking information)

Using the internal email tool of Woocommerce for email notification, we have 3 emails template: one for each status (so we can send to the On hold orders, instruction on how to transfer money), every status change will trigger the email generation. We usually use a two step workflow, passing to Completed only.

it looks like i can’t replicate this workflow using the Mailchimp order notification; this is mostly due to the fact that the On hold status is not kept in consideration, orders created on hold are not passed to Mailchimp, also if it even is passed to Mailchimp, there is not a specific template/email for this status (where we can add the payment instruction).

I understand that Mailchimp functionalities should be as wide as possible and not Woocmommerce specific, but a bit more templates (and a way to “connect” them to the status) could be useful

At the moment the only workaround is a mixed solution, sending email from Woocommerce for “On hold”, from Mailchimp for “Processing” and from Woocommerce for “Completed” (since from what i read the tracking data are not yet fully integrated but you are working on it)

Are there other solutions? so that when the tracking data will be implemented i could use all the Mailchimp notification features

Another problem is that the content of the email is always in english (the order and total part), even if the user have the language correctly set

• This topic was modified 2 years, 10 months ago by popeating.