Issues with Publicize – Social and email

  • Resolved mariano

    (@mariano)


    2 years, 10 months ago

    Hi there,
    Jetpack is not “publicizing” my blog content on any way, not in social networks, not via email and I’m not sure when this started; I do know that the emails were being sent out on Jan 2nd since I got a test but since then… i cant find even an error or notification regarding an incident or problem.

    Any Idea on how can I re-connect everything or solve this?

    – My URL is uberbin.net
    – Im on WP 5.83 and Jetpack 10.4
    – I’ve reconnected Jetpack to Twitter and Linkedin again today and yet nothing happens.
    – re:email followers/subscription I’m not finding where to activate/deactivate or try.

    thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @mariano,

    I’m sorry to hear about the trouble, but thanks for reaching out. I checked the Jetpack connection with your site, and all seems to be working beautifully, which is a great place to start.

    I see that there are two accounts connected to the site via Jetpack, and I suspect that this could be related to the issue that you’re having. I can also see that while a Twitter connection in Publicize has been cycled correctly, the LinkedIn connection hasn’t been cycled as expected. Publicize seems to be having indeed some hiccups at the moment.

    As for the emails sent upon publishing a post, I did some checks and it looks like the last post that got sent out is indeed from Jan 7th, while you latest post dated Jan 10th didn’t got sent via email.

    At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening. This would involve more sensitive data that’s better not to share publicly.

    Could you contact us via this contact form and mention this thread? Thanks a lot in advance!

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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