Sale price is not showing in front end

Hey there, @bekot9! Thanks for contacting us. I’m happy to help you.

I have tried to deactivate all plugins and then activate one by one, and just for a little time period Sales prices are showing correctly and then mystically shows Regular Price as the Sales Price.

Do you mind clarifying this for us?

When you deactivated all plugins it started working and while activating them it stopped working again? Or did I understood it wrong?

As I understand this is happening to all products you set on sale, correct?

Was the sale scheduled or did you set it immediately?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi!

Sure. When I deactivated all plugins at once and activated again plugins one by one, sales prices for all products on sale where showing correctly, but after some while (I can't tell how many hours later) it stopped working again. Yes, this issue is for all products which are on sale. Sale is not scheduled.

Here's the report:


` WordPress Environment

WordPress address (URL): https://soneilstudioveikals.lv
Site address (URL): https://soneilstudioveikals.lv
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Generated at: 2024-03-13 20:24:28 +02:00


Fatal errors:
2024-03-07T00:01:09+00:00 Kritisks Uncaught Error: Call to undefined method WooSync::ftp_close() in /home/customer/www/soneilstudioveikals.lv/public_html/wp-content/plugins/soneil-woo/1c-woo.php:60 CONTEXT: {"error":{"type":1,"file":"\/home\/customer\/www\/soneilstudioveikals.lv\/public_html\/wp-content\/plugins\/soneil-woo\/1c-woo.php","line":60},"backtrace":["","#0 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(83) : eval()'d code(5): WooSync::work()","#1 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(83): eval()","#2 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(57): EvalFile_Command::execute_eval('\/home\/customer\/...', Array, false)","#3 [internal function]: EvalFile_Command->__invoke(Array, Array)","#4 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/wp-cli\/php\/WP_CLI\/Dispatcher\/CommandFactory.php(100): call_user_func(Array, Array, Array)","#5 [internal function]: WP_CLI\\Dispatcher\\CommandFactory::WP_CLI\\Dispatcher\\{closure}(Array, Array)","#6 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/wp-cli\/php\/WP_CLI\/Dispatcher\/Subcommand.php(491): call_user_func(Object(Closure), Array, Array)","#7 p"]}
2024-03-07T12:01:12+00:00 Kritisks Uncaught Error: Call to undefined method WooSync::ftp_close() in /home/customer/www/soneilstudioveikals.lv/public_html/wp-content/plugins/soneil-woo/1c-woo.php:60 CONTEXT: {"error":{"type":1,"file":"\/home\/customer\/www\/soneilstudioveikals.lv\/public_html\/wp-content\/plugins\/soneil-woo\/1c-woo.php","line":60},"backtrace":["","#0 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(83) : eval()'d code(5): WooSync::work()","#1 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(83): eval()","#2 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/eval-command\/src\/EvalFile_Command.php(57): EvalFile_Command::execute_eval('\/home\/customer\/...', Array, false)","#3 [internal function]: EvalFile_Command->__invoke(Array, Array)","#4 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/wp-cli\/php\/WP_CLI\/Dispatcher\/CommandFactory.php(100): call_user_func(Array, Array, Array)","#5 [internal function]: WP_CLI\\Dispatcher\\CommandFactory::WP_CLI\\Dispatcher\\{closure}(Array, Array)","#6 phar:\/\/\/usr\/local\/bin\/wp-cli.phar\/vendor\/wp-cli\/wp-cli\/php\/WP_CLI\/Dispatcher\/Subcommand.php(491): call_user_func(Object(Closure), Array, Array)","#7 p"]}

Hello bekot9

Thank you for you reply.

I understand that once you disabled the plugins and enabled them again, sale prices were working fine. But it broke again after a few hours.

This appears to be an issue related to the caching.
I noticed that you have Speed Optimizer installed. Could deactivate this plugin and then check the Sale Price?

Let me know if this does not fix the issue.
I look forward to your response. ??

Best regards.

Hi! I have deactivated this plugin days before I wrote here. Disabling it doesn’t help to solve the issue. Could there be a problem with the woo code which is pulling sale price info for the front end? Because in the back end sales price is saving correctly and also the badge of sales % is showing correctly.

Hi @bekot9,

Thanks for sharing further details. As another troubleshooting steps, can you head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

If this makes no difference, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi! I did the clearing on Woocommerce tools and for few hours prices showed correctly and then again wrong sales price appears. I will investigate further the issue. I will let you know how it goes.

Hi @bekot9,

I’m sorry to hear that you’re still experiencing issues with the sales price display. It’s great to hear that you’ve already tried the clearing suggestions by my colleague.

As the issue still persists, I suggest you run a conflict test to help you identify the cause of the issue.

Please keep us updated on your progress. We’re here to help.

Hi @bekot9,

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!