site kit error

Hi @eddie27,

Thanks for getting in touch, hopefully we can assist and ensure Site Kit works as expected. Firstly if you’re using an older version of the plugin please update to the latest version (1.48.1) before attempting setup once more.

If the same occurs please share the following information we can advise on this further:

1. Your Site Health information. You can use this form to share privately if preferred.
2. Can you share the full URL from the same page where this error occurs, from your browser address bar?

Let me know if you have any questions with the above.

Thank you, I have submitted the request and I deleted and reinstalled it, no luck

Thanks for the update. Unfortunately in the form you filled in there is Site Health information output. Can you copy the full contents using “Tools > Site Health > info > Copy site info to clipboard” and paste the results in here, or in a new form?

While sharing your form it would be great if you could provide a screen recording of what’s occurring during setup. You can use a service such as Loom or RecordIt to provide a link to any screen recording made. That will allow use to check the experience and help identify the cause. We can then provide further troubleshooting assistance.

hello I have done as requested please advise how i can upload the video as there is no space for it on the form

Hi @eddie27,

Within the form you can provide a link to the video, in the “Any other supporting information (optional)” field. If using Loom or RecordIt you’ll have a link to the video. If you’ve recorded the video yourself from your phone you can provide a link to that after uploading it to Google Drive or another cloud based service.

Let me know if you need help with the above.

Ok i have uploaded it and shared a link on the form

Great! Thank you @eddie27.

I’ve requested access now. Once granted this will allow us to check your recording.

Ok I have done so

Many thanks for sharing, very useful to see. What’s happening is you’re landing on the setup flow of an older version of the plugin. In this case what you can do is purge your cache before attempting to setup Site Kit once more. Another option is to follow the steps below, which will ensure that your other active plugins don’t interfere with Site Kit setup:

1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
5. Attempt to setup the plugin once more

Let me know how you get on with the above.

Hello

I did as requested but had the same result

Hi @eddie27,

Thanks for the update. Just to confirm, you’ve attempted setup after performing both suggested methods?
1. Purging your cache?
2. Using the Health Check & Troubleshooting plugin, from an incognito window?

If so can you share your hosting provider so I can check for any hosting related caching, and provide some troubleshooting suggestions.

Hello

I have done as requested and I cleared all available cache, history and used incognito.

I submitted a form with the hosting details.

Many thanks for sharing. As nothing stands out with no CDN active can you share another screen recording, demonstrating the below steps in order:

1. Log into your site from a Chrome browser incognito window once more
2. Deactivating the plugin (and not just deleting)
3. Delete the plugin and install once more
4. Activate the plugin
5. Access the following link, replacing example.com with your own domain: https://www.example.com/wp-admin/admin.php?page=googlesitekit-splash
6. Attempt to follow the Site Kit setup steps once more

We can then see what’s occurring when accessing the Splash screen. I can then escalate this after reviewing with the team should the same issue happen once more.

I have upload the requested video, same result

Many thanks one more for sharing. Can you perform a site reset before then checking once more Tools > Available Tools > Reset Site Kit)?

After resetting please attempt setup once more.

Let me know how you get on, or if you have any questions with the above.