Email send twice

  • Resolved legraindeweb

    (@legraindeweb)


    2 years, 10 months ago

    Hello,
    Anytime a command is validated via stripe, both the email to the site admin and to the customer are send twice.
    Any idea where that can come from ? I am not using any SMTP plugins on the site.
    Thanks in advance for your return

    Best Regards
    Marc

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @legraindeweb

    In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter legraindeweb

    (@legraindeweb)

    Dear Margaret,

    Thanks for your response.
    I solved the issue in the meantime. I am using Divi for theme and was using their builder for the command page. I changed to use classic block builder for this page, just calling [woocommerce_checkout] shortcode, and that solved it.
    So my guess is that the error was due to Divi builder.

    Best Regards

    Plugin Support Rafy

    (@nawaz0705)

    Thank you for letting us know that changing to classic block builder and then calling [woocommerce_checkout] shortcode resolved this issue for you.

    I am marking this as resolved, but please let us know if any additional issues arise!

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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