Contact wont add to mailchimp audience after user checks subscribe to newsletter

  • Resolved aklih

    (@aklih)


    2 years, 10 months ago

    Hi there!

    The problem I’m facing with is that when any user checks to subscribe to newsletter on the checkout page, the contact won’t be added to mailchimp audience.
    I’ve already implemented your plugin in form, and set the API in the form “API custom key” and it’s working fine, each contact is synced into the mailchimp audience.

    I don’t know what I have to do in order this will work.

    Can you help me out with this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jordan Rich

    (@builtbyjordan)

    Hey @aklih

    We certainly want to help you get those contact added properly,

    Typically contacts subscribing and not being added to Mailchimp can indicate that they may not have completed the Subscription process.

    When Double opt-in is enabled even after checking out or signing up and checking subscribe is only the first part of the process. They’ll need to then check their email for a confirmation email and click that link to complete opting in.

    The following guide may be of use if the issue is indeed related to Double-opt-in

    Troubleshoot the Opt-In Confirmation Email: https://eepurl.com/dyimVL

    If that is not the case, could your provide the version plugin, Wooommcerce and WordPress in use for this site in question?

    Also are there any errors seen in the logs for the days that someone is attempting to subscribe? These logs are found in the Mailchimp app in Woocommerce

    Thread Starter aklih

    (@aklih)

    Hi there, thanks for your answer.

    I’ve checked everything that it’s listed on the “Troubleshoot the Opt-In Confirmation Email: https://eepurl.com/dyimVL”, but I think that this is not the case.

    Plugins versions:
    – Mailchimp 2.5.4
    – Woocommerce 6.0.0
    – WP 5.8.2

    Plugin Support Jordan Rich

    (@builtbyjordan)

    @aklih

    I see that you mentioned that installation involved the “plugin in form, and set the API in the form “API custom key”

    That is not a typical setup for the Mailchimp for Woocommerce plugin. Is it possible this is in regards to a different plugin?

    The Mailchimp for Woocommerce plugins only involves logging in and Authenticating your Mailchimp account on connection, an API key is not involved at all.

    Could you please confirm if there are any other Mailchimp plugins installed and the names?

    Thread Starter aklih

    (@aklih)

    Hi @builtbyjordan ,

    I’ve managaed to fix it. I’ve just diconnected account and reconnected it and its working.

    Thanks for your time and helpy anyways!

    Have a great day!

    Plugin Support Jordan Rich

    (@builtbyjordan)

    @aklih Glad to see it worked out!

    You’re more than welcome and have a great day and weekend ahead!

Viewing 5 replies - 1 through 5 (of 5 total)
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