Theme Customizer not working when WooCommerce is enabled

  • Resolved Victor Tyavbee

    (@tsquare07)


    2 years, 11 months ago

    Hello, my website just stopped loading the theme customizer, I tried uninstalling all the plugins and when I uninstall Woocommerce, the customizer is back working, immediately I re-install it is not working again.

    I contacted my hosting customer service but they told me only the theme authors can help me, please I need help.

    There is the triggered error in the error_log now: [16-Dec-2021 21:55:23 UTC] PHP Fatal error: Uncaught Error: Class 'Automattic\WooCommerce\Admin\DataSourcePoller' not found in /home/shoobmnm/sonshopa.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/RemoteInboxNotifications/DataSourcePoller.php:15 Stack trace: #0 /home/shoobmnm/sonshopa.com/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php(87): require() #1 [internal function]: Automattic\Jetpack\Autoloader\jp7fa27687a59114a5aec1ac3080434897\PHP_Autoloader::load_class('Automattic\\WooC...') #2 /home/shoobmnm/sonshopa.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Events.php(100): spl_autoload_call('Automattic\\WooC...') #3 /home/shoobmnm/sonshopa.com/wp-includes/class-wp-hook.php(303): Automattic\WooCommerce\Admin\Events->do_wc_admin_daily() #4 /home/shoobmnm/sonshopa.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #5 /home/shoobmnm/sonshopa.com/wp-includes/plugin.php(518): WP_Hook->do_action(Array) #6 /home/shoobmnm/sonshopa.com/wp-cron.php(138): do_action_r in /home/shoobmnm/sonshopa.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/RemoteInboxNotifications/DataSourcePoller.php on line 15

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  • @tsquare07 

    This kind of problem is usually caused by a conflict with your theme or with another plugin. 
?
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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