Broken Customizer page

  • Resolved hassoun

    (@hassoun)


    2 years, 11 months ago

    ?Hello!

    The (Theme Customizer) is broken. The link from the menu disappeared and when I access it via the URL wp-admin/customize.php I got the attached error on my console.

    Screenshot: https://pasteboard.co/QomcidLVYFMV.png

    Things I tried without luck:

    • Disabled all caching (Browser cache + object cache + CDN)
    • Disabled almost all plugins
    • Used the default theme 2021
    • Reinstalled the whole WordPress (replaced the files only)
    • No errors appear on error_log or debug.log files
    • Added (‘CONCATENATE_SCRIPTS’, false) to the config file even though I don’t know what does it mean but I read it somewhere.
    • Added remove_action(‘shutdown’, ‘wp_ob_end_flush_all’, 1) to the theme’s function.php file and I don’t know what does it mean but I read it somewhere.

    Still the same issue, and I don’t recall any specific change prior to the issue occurrence.

    Any suggestions on how to troubleshoot this furthermore?

    Best regards!

    • This topic was modified 2 years, 11 months ago by hassoun.
    • This topic was modified 2 years, 11 months ago by hassoun.
    • This topic was modified 2 years, 11 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter hassoun

    (@hassoun)

    OK, it looks like there are console errors on all pages! Not only the customizer.

    Thread Starter hassoun

    (@hassoun)

    Things also tried without luck:

    • Tried switching between PHP 7.4 and 7.3

    Environment:

    • WordPress version 5.8.2
    • Server: Apache & Ngnix
    • PHP version: 7.4.26
    • This reply was modified 2 years, 11 months ago by hassoun.
    Thread Starter hassoun

    (@hassoun)

    Problem solved! Seems that there was a conflict in the .htaccess file. Even though all plugins were disabled, but their codes were not removed. (And now the plugins are not writing to it even though it’s writable). And I don’t manually edit the file.

    So, restoring the .htaccess file to the cPanel + WordPress default solved the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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