Payment not received

  • Resolved donneuk

    (@donneuk)


    2 years, 11 months ago

    Hello there,

    We have still not receievd a payment, which was done on the 2rd November.

    Last Thursday I received a text message from Woocommerce saying the payment was on the way – you can see it here: https://snipboard.io/W2QZoA.jpg

    Still, this money has not appeared in our accounts.

    Please help? We are a charity and need to fix this asap. Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Joash

    (@joashrajin)

    Hi there @donneuk ??

    Due to the issue that you mention, it would be best for you to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    ?
    We will be able to help you further there and have a look into your WooCommerce Payments account to see what is causing the delay.

    Thanks!

Viewing 1 replies (of 1 total)
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