Unable to Delete Locations in Terminal for Stripe and WooCommerce PRO Services

  • Resolved Ted Grenfell

    (@thetedsterwporg)


    2 years, 11 months ago

    Hiya. I keep getting the below quoted error when I try to delete what seems to be a growing number of location entries in the Stripe Terminal section of WooCommerce Payments – 42 of them as at time of writing.

    “You did not provide an API key. You need to provide your API key in the Authorization header, using Bearer auth (e.g. ‘Authorization: Bearer YOUR_SECRET_KEY’). See https://stripe.com/docs/api#authentication for details, or we can help at https://support.stripe.com/.”

    When I began the install, I had only one location configured in the Stripe.com portal but it now matches the WordPress view within Stripe Terminal (so I can only assume they are in some way communicating to sync at that level).

    This is on a new install of the Pro plugin.
    I also note that the install instructions told me to ensure The Stripe Gateway’s “Payment Buttons” option is enabled but I’ve been unable to find such a button in that plugin…

    The Stripe Gateway payment method within WooCommerce is enabled as is Stripe Terminal, and it’s activated.

    I’ve validated that the two Stripe Gateway API’s remain correct (setup in 2019); the web hook is also valid – their checks show as green and I have had valid payments via that gateway.

    Versions:
    Terminal for Stripe and WooCommerce PRO Services Version 2.1.4
    WooCommerce Version 5.9.0
    WooCommerce Stripe Gateway Version 5.9.0
    WordPress 5.8.2 running the Skudo Child theme.

    I have not added a reader yet (one is being sent to me though).

    What might I be doing wrong here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author arcanedevops

    (@arcanedevops)

    Hi Ted,

    The API key error message is a 403 response. A 403 typically returns if you have (a) an unauthorized user attempting the action or (b) a missing or incorrect Account ID. While there are some rarer situations that may cause this, those are the most common.

    The best thing for you to do for PRO services is to open a support ticket at [email protected]. They’ll be able to assist you with hands-on support in a private chat. This forum is public, so we wouldn’t want you to share private account settings here for security reasons.

    Thread Starter Ted Grenfell

    (@thetedsterwporg)

    Ok cheers.

    Plugin Author arcanedevops

    (@arcanedevops)

    Hi Ted,

    We haven’t heard back from you in our ticketing system, so we’re assuming you’ve been able to sort out your problem.

    Version 2.2.0 of PRO was released last week. The pipeline for new updates is fairly small for Q1, so you shouldn’t anticipate any major changes after 2.2.0 for some time.

Viewing 3 replies - 1 through 3 (of 3 total)
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