400 Bad Request Request Header Or Cookie Too Large & Login issues

Hello @marbs

We replied to your ticket in our support system:
https://cleantalk.org/my/support

Let’s continue our conversation there.

Thank you!

I am having this problem as well. I was able to solve it for now, by turning on the “Use alternative mechanism for cookies” in the advanced settings.

My questions are:

Is this a Cleantalk bug that I can expect to be fixed in an upcoming release?

If not, is there any disadvantage to leaving the setting for “alternative mechanism” turned on, long term?

Thanks.

HS

Hello, @littleen.

We plan to improve the anti-spam plugin and this issue will be resolved on the next work week.

Please, wait.

@littleen,

If not, is there any disadvantage to leaving the setting for “alternative mechanism” turned on, long term?

No, there are no disadvantages. The plugin uses another mechanism to keep the user’s necessary data.

@marbs,

As a temporary solution, please, set the advanced option “Set cookies” (Data processing part) to the position “Use alternative mechanism for cookies”. It should help.

However, we are on our way to a stable solution.

Thank you for waiting, @marbs, @littleen.
We have fixed the issue. Please, set the option “”””Set cookies”””” to “”””On”””” again:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “”””Set cookies”””” to “”””On”””” —> Save Changes.
Is everything okay now?
Kind regards.

Hello @littleen

We have fixed the problem. All the changes will be included in the next stable release.

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is a guide for you:

Go to WordPress Administrator Panel —> Plugins.
Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
Download the plugin archive from the link above.
Go to Plugins —> Add New —> Upload Plugin.
Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Best wishes,

@amagsumov, I want to inform you I successfully followed your guide.

@marbs is the issue solved now?

@alexandergull I though we continued on cleantalk.org and you gave me the impression it was already solved until 2 hours ago.

My little advice, your service is great and I appreciate it but it’s better that one person deals with one ticket. 3 people helped me out and I get different messages as explained in the first paragraph.

Hello, @marbs.

Yes, we are working on fixing the issue on each possible side of the CleanTalk service.
Sometimes the changes we apply don’t help everyone at once, that’s why we ask for confirmation.

Thank you for understanding.

Hello,

We’ve made more fixes. You can try this dev version:

https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

– Go to WordPress Administrator Panel —> Plugins.

– Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.

– After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm files deletion.

– Download the plugin archive from the link.

– Go to Plugins —> Add New —> Upload Plugin.

– Choose the downloaded archive and press “Install Now”.

The problem returned after the update. Either fix this or refund me. Because this is very damaging on a live site

@marbs Did you try the latest dev version?

https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

@sergecleantalk no, installed it. Lets see this fixed it. Thanks and happy new year to you and your team.

@marbs please let us know about the results. Happy New Year to you too.