Receive ninja form email even when the payment failed

  • Resolved Paul Hermans

    (@paulhermans)


    3 years, 3 months ago

    I use Pronamic Pay (7.0.2) together with Ninja Forms (3.6.7) for payment forms.
    When i started using this solution, the administrator emails where send even if the payment failed. But some time ago this stopped working and e-mails where only send when the payment succeeded.

    After some research i’m suspecting that an update of Pronamic Pay (6.7.0) with support for delayed actions caused this change in behavior. Now there’s a toggle in Ninja Forms to choose if you want to delay this notification e-mail to be send after the payment, or not.

    Great functionality! But i would like to receive an e-mail immediately after the form has submitted, even if the payment failed, so i’ve set this toggle to OFF to disable this delay.

    Unfortunately e-mails are only send when the payment succeeds.

    Is it possible there’s a bug in this functionality? Or maybe i’m misunderstanding how this is supposed to work?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Reüel

    (@pronamic_reuel)

    Hello Paul!

    I was able to reproduce your issue and can confirm there is indeed something going wrong. The e-mail should not be delayed in your case.

    I’ve found the culprit and will let you know once this has been resolved.

    Thread Starter Paul Hermans

    (@paulhermans)

    Hi Reüel,
    Do you maybe have an update on this issue?
    Thanks! ??

    Plugin Author Reüel

    (@pronamic_reuel)

    Hello Paul! No update yet, but the issue is still on our radar. Unfortunately, delayed notifications with Ninja Forms is not really straight forward, but I still hope we can resolve the issue soon (thanks for the heads up ?? ).

    Plugin Author Reüel

    (@pronamic_reuel)

    Paul, the issue has been resolved!

    We’ll include the changes in an upcoming plugin update.

    Plugin Author Reüel

    (@pronamic_reuel)

    This issue has been resolved in the just released version 8.1 update.

    Thread Starter Paul Hermans

    (@paulhermans)

    Hi Reüel,

    Thanks you for your support and keeping me posted!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Receive ninja form email even when the payment failed’ is closed to new replies.