Sqaure integration: payments not captured
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Hi,
I have integrated square card payment plugin into woocommerce on this site “https://roseberyfabrics.com.au/”. The customers are able to pay with square payment. But all of the transaction are not captured. When checked under Orders in woocommerce it shows the order is On Hold. With this message as note “Square Transaction Held for Review (Authorization only transaction) Order status changed from Pending payment to On hold.”
Every time I am required to log into square dashboard and manually charge all the orders. Integrating the plugin doesn’t full fill the orders on its own.
These are my square plugin settings:
Business location : Rosebery Fabrics
Product system of record : WooCommerce
Sync inventory : Yes
The page I need help with: [log in to see the link]
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Hey @andyzeal,
By your description, it appears that the Square plugin has been configured to get an authorization on checkout instead of actually charge the ammount.
If you select “Authorization”, you must manually capture and settle payments on the WooCommerce orders screen or from your Square account after the transaction has been submitted (and Authorizations do not display under Square transactions). You can find a guide for this here:
- https://woocommerce.com/document/woocommerce-square/#h-capture-charges
If you don’t want to manually capture charges, and would like Square to automatically charge customers at checkout you will need to change the Transaction Type setting in WooCommerce > Settings > Payment > Square to Charge instead of Authorization. You can see this in the image below, and there is also a guide for this setting which I will link below as well:
Guide: https://woocommerce.com/document/woocommerce-square/#h-payment-method-settings.
Please let us know if this fixed your issue.
@luanluta Thank you so much. This worked. Payments are getting charged now
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