Hi @fatima85 – thanks for writing in to us and we apologize for any inconvenience this has caused.
Looking at your issue, I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:
https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This way we can determine if its a conflict with another plugin or theme quickly.
In case you need further assistance with this and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/
In line with that, we will be able to try to replicate the issue from our end.
We hope for your kind cooperation with this. Thank you.
