Popup on website with preloader

Hi @flogsblog – thanks for writing in to us and apologies for any inconvenience this has caused.

??Could you please check if there are any?JavaScript console errors?on your website? Kindly check it while the Popup Maker plugin and the preloader option inside your theme are both activated.?
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?If there are any then,?I would suggest seeing if this guide gives you anything useful to go on:?Checking JavaScript Errors
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Let us know how that goes.

Hi @mariatogonon,

I also got in touch with support of my theme. They wrote:
“Preloader will show the whole site after loading everything and on the other hand the popup working like a preloader so both will not work together due to conflict.”

So do you think it is right and definite? I think you should better know if it is possible or not – you dealt with the popup plugin and probably you shlould already run into this issue. Thanks.

I did not check JavaScript error yet.

Filip

Hi @flogsblog – sorry for any delays.

I will need to forward your query to our developer and as soon as we heard back any new information from them then we will reply to this ticket with an update.

Your patience is highly appreciated.

Thank you!

Hi @flogsblog,

I also got in touch with support of my theme. They wrote:
“Preloader will show the whole site after loading everything and on the other hand the popup working like a preloader so both will not work together due to conflict.”

Actually, Popup Maker loads popups on a page at the same time the rest of the page’s DOM (document object model) loads. If you view the source of your page, you’ll see your popup’s HTML all there with your page’s content. The popups are just hidden until they’re triggered to show.

It’s difficult to answer your question when we don’t know anything about your theme or its preloader function. It looks like you might also be using a caching plugin and the Autoptimize plugin. So, it might not be just 1 feature or plugin that’s conflicting with Popup Maker.

Any chance you can give us admin access to a staging copy of your site so we can do a proper analysis?

If so, please submit a help ticket with our login details.

Have a great day ??

Hi @mlchaves and @mariatogonon

this seems like a quality support so far. Thanks. ?? Now I see it like this. I need a popup function quite urgently right now. So now I am turning off my preloader and I hope my popup will work. I will keep this setting for about a couple of weeks.

Afterwards, I will return (turn on) my preloader again and I will give you credetials to my website in order to closely investigate the issue.

Where can I open a help ticket as you mentioned?

Thanks, Filip

Hey @flogsblog,

Sounds good. Thanks for letting us know.

We meant to get you that support link last time. Sorry. Here it is.

https://wppopupmaker.com/support/#submit-a-support-ticket

Cheers!