[fileurl] links still not working with new version

Hi @ftcruz,
Thank you for bringing this to our attention. We will be looking into this issue. Can you please provide us:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
We will update you as soon as we know more.

Not sure if this is what you need:

1. Shortcode and a URL showing the WordPress Download Monitor working successfully

Shortcode: [email-download download_id=”3767″ contact_form_id=”3759″]
[fileurl] sent by EDB: https://www.erickcruz.co/erickcruz.co?ebddl=c15263ef6a
If reformatted to: https://www.erickcruz.co/download/3767/?uid=c15263ef6a

Item will download properly.

2. Shortcode and a URL showing the Contact Form 7 working successfully

[contact-form-7 id=”3759″ title=”RooftopSesh”]

https://www.erickcruz.co/rooftopsesh-a-free-photobook-download-by-erick-cruz/

Please just let me know.

Thank you.

Yes, Thank you. Could you also share with me the EBD plugin settings you have as well? For example the selection you have for file expiration time? This will help us replicate the issue.

Here you go: https://www.dropbox.com/s/wz4reuqdwh6zgv5/STIIITCH_2021_11_25_09_47_05.jpg?dl=0

Single URL Template

<style type=”text/css”>
body{
font-size:10pt !important;
font-family:Arial !important;
border-spacing:0;
border-collapse:collapse;
margin:0 !important;
padding:0 !important;
}
a{
color:#606060 !important;
}
@media only screen and (max-width: 480px) {
margin:0 !important;
padding:0 !important;
}
</style>
<table width=”100%”>
<tbody>
<tr style=”background-color:#eeeeee;”>
<td style=”background-color:#eeeeee;padding-bottom:10px;padding-top:10px;” colspan=”1″ align=”center”>
<table>
<tbody>
<tr>
<th width=”55″>


</th>
<th>


</th>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=”background-color:#FFFFFF;”>
<td align=”center” height=”800″ style=”padding-left:50px;padding-right:50px;”>
<table width=”500″ style=”background-color:#FFFFFF;”>
<tbody>
<tr>
<td>
<h1>Here’s your download!</h1>
<hr>
<br>
<br>
<p>Here is the download link for the file that you requested. If you can’t see the link, use this one instead:<br> [file_url]</p><p>Kindly download it as soon as possible as <i>the link will expire within the week</i>.</p>
<p>Best Regards,<br />Erick</p><p>—</p>
<p><b>NOTE:</b><I> Due to bandwidth limitations and people accessing the download simultaneously, my site may trigger errors with your session. <u>If you encounter any errors with the page, please try re-downloading after an hour.</u></i></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=”background-color:#eeeeee;padding-bottom:10px;padding-top:10px;” align=”center”>
<table>
<tr>
<td align=”center” style=”font-size:8pt !important;color:#606060 !important;”>This email was sent to

[your-email]
<br>You received this message because you have signed up to receive a digital download.
<br>BF Resort, Las Pi?as, 1747
<br>
</td>
</tr>
</table>
</td>
</tr>
</tbody>
</table>`

We found that the url generated for the expiring ebd link, has extra part that breaks the logic. For example, this one : https://www.erickcruz.co/erickcruz.co/?ebddl=d85e5311ea. If you remove extra erickcruz.co/ downloading works fine. This might be an issue related to permalink setting. Can you share with us what kind of permalink settings you use?

Hello,

Another possible solution could be to edit your site settings in WordPress. If you navigate to Settings -> General Settings. Can you verify that WordPress Address (URL) and Site Address (URL) is correct?

I actually am using multiple sites in my domain and created a subdirectory to make it clean enough for me to split the sites.

Permalink settings in WordPress are as you expected:

WordPress Address (URL): https://www.erickcruz.co/erickcruz.co
Site Address (URL): https://www.erickcruz.co/
Enter the address here if you want your site home page to be different from your WordPress installation directory.

My assumption is that Site Address should be used instead of WordPress Address when generating the link?

Hi @ftcruz,

The WordPress Address (URL): https://www.erickcruz.co/erickcruz.co is invalid and takes you to a page that does not exist. We believe this is related to the issue, our plugin is grabbing this URL. Could you change the WordPress Address (URL)?

If I change the URL, then I’d have to move all my files to the main folder.

Note that the plugin used to work without any issues 2 or 3 versions before. This form has been working and people have downloaded this PDF 500+ times without any issues since 2020.

Is there a different fix? Maybe in htaccess that we could do instead?

• This reply was modified 2 years, 12 months ago by ftcruz.

Hi @ftcruz,

The current functionality was actually a fix for the expiration link. It was not working properly before. The issue that is occurring in your case is because the internal function returns https://www.erickcruz.co/erickcruz.co (The WordPress Address URL), and this URL brings you to a broken page. So we will try to change this function to use a different address that will bring the user to the home page URL. Hopefully, this will resolve the issue, I will let you know when the update is available.

Hi @ftcruz,

The Plugin logic was changed, please try updating and see if the issue was fixed.

Updated to the latest version and was able to download the file using EBD.

Thank you! This fixes the issue ??