Shopping Info not showing in customer email

  • Resolved mahoofarah

    (@mahoofarah)


    3 years ago

    Hello,

    I tried to set the order tracking number and marked it as ‘shipped’ and ‘Partially Shipped’, the customer has been received the email but the tracking info seems to not appear.

    How could I solve this?
    you can see take a look on the received email from here screenshot and my settings screenshot

    • This topic was modified 3 years ago by mahoofarah.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @mahoofarah,

    In the customer view option add the Shipped and Partially Shipped order status email and check again the order status email.

    Thanks

    portersbasement

    (@portersbasement)

    I have this same problem. Adding the “partially shipped” options did not resolve it. Is there another fix?

    Plugin Author Zorem

    (@zorem)

    Hello,

    We checked the ‘Shipped’ and ‘Partially Shipped’ order status emails and tracking information added in both emails.
    Do you use any email customizer plugin?

    Thanks,

    Thread Starter mahoofarah

    (@mahoofarah)

    After updating the customer view everything is working correctly.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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