Emils being sent to customers who made a purchase

Hi @johnc1979

Thank you for reaching out to us. Was it one-time plugin behavior, or is it happening from time to time?

Could you send me some screenshots of your abandoned cart automation?

Thanks in advance

Hi, thanks for the reply @damianmachnik

It seems to happen from time to time. Not all orders get sent an email after completing a purchase, only a small handful, but it’s enough to confuse some customers.
The session option is enabled and I’m wondering if that could be causing a problem if they login during checkout?

https://ibb.co/Wn2rXrj
https://ibb.co/pRdS128
https://ibb.co/C6c05qm

Hey @johnc1979,

Looking at your screenshots it seems that you’re using the paid, PRO version of ShopMagic.

Since your issue might be related to the paid version, please feel free to contact us directly through the support form right here: https://shopmagic.app/support/.