v5.15.1 wont publish listings and removes exsisting listings on edit

  • Resolved PalKat

    (@palkat)


    3 years, 3 months ago

    Long time user of this great plugin!

    I was running v5.14.3 and upgraded today to 5.15.1 everything looks and seems to work okay on the front end. All listings are done under the FREE listing level on my website. The problem is when I go to publish a new listing and click the PUBLISH button it acts like it is publishing it but does not. The listing does not show up on the website and on the backend the publish button stays as publish and does not change to UPDATE.

    I then flagged a listing to test that, on the backend I removed the FLAG and then clicked the UPDATE button for that listing I flagged. It did its normal thing then the UPDATE button changed to PUBLISHED and the listing disappeared off the frontend of the website. I still see that listing on the backend of the website but it will not let me PUBLISH it now, just like it will not publish a new listing also.

    I have reverted back to version 5.14.3 which will now publish the new listing and also re-published the listing I flagged that it unpublished.

    I will stick with this plugin version 5.14.3 till I get advised of how to fix this (hopefully you can figure it out so I can stay current).

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Garret L

    (@garret1996)

    Hey @palkat

    Thank you for reaching out about this. I’m Garret from the customer success team and I’ll be happy to help with this.

    Would you mind contacting us at https://businessdirectoryplugin.com/contact/

    I’d like to take a closer look here if you don’t mind.

    Thanks!

    Thread Starter PalKat

    (@palkat)

    @garret1996

    Thank you I just submitted a ticket. Looking forward to hearing from support!!

    Thread Starter PalKat

    (@palkat)

    @garret1996 has been VERY helpful on this matter. He was able to get on our system and discover my issue is a bug in the updated software and provided me a work around for the meantime.

    Looking forward to future updates that will fix this.

    Thanks again.

    I have exactly the same issue: using the free plan for all listings and new listings can’t be published anymore, staying as drafts and showing the message “Listing expired” in the timeline.

    Could you please share the workaround, so our editors can continue adding new listings?

    Many thanks in advance!

    Thread Starter PalKat

    (@palkat)

    @ynick sure thing, below is the work around @garret1996 sent me. Hope this helps you all!

    “I believe this is a bug relating to the publish button. In the meantime, you can select a draft listing then use the bulk actions to publish the listing as you see in the screenshot below.”

    The screenshot shows the directory listings and he puts a check mark on the ones you want to publish, then use the “publish listings” option from the drop box above the listings in the directory list.

    Plugin Support Garret L

    (@garret1996)

    Hey @ynick

    In the meantime, you can select a draft listing then use the bulk actions to publish the listing as you see in the screenshot below.

    View post on imgur.com

    If you have any issues with this, please let me know.

    Best,

    Dear @palkat and @garret1996 thank you both for the quick response!
    While the bulk publish option only seems to be available for admin accounts, I found out that changing the status to “Published” using Quick Edit also works, even for editors.

Viewing 7 replies - 1 through 7 (of 7 total)
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