Why is my checkout page missing the Shipping section?

@wpnewbie14

I looked at your site and see that the shipping address form is not there, nor does it offer any shipping methods.

Can I ask you to please verify that your products are not set as downloadable or virtual?

Also, if you can please share your System Status Report, that will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Thanks for replying… They are Variable Products.

Also in the product “Shipping” tab, there is nothing in Shipping Class.

Also here is my status report:

### WordPress Environment ###

WordPress address (URL): https://stagingpondmobile.ieatcookie.com
Site address (URL): https://stagingpondmobile.ieatcookie.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 7.4.10
PHP Post Max Size: 20 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.50-90.0-log
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 33.29MB
Database Data Size: 26.92MB
Database Index Size: 6.37MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.23MB + Index: 0.09MB + Engine InnoDB
wp_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_loginizer_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.22MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 12.52MB + Index: 0.44MB + Engine InnoDB
wp_redirects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.25MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_w3tc_cdn_pathmap: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_w3tc_cdn_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.30MB + Index: 0.17MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 102
acf-field-group: 13
attachment: 291
br_notice: 5
br_suggestion: 1
cookielawinfo: 6
footer_contact_form: 2
footer_menus: 4
global_data: 8
keymera_plans: 3
nf_sub: 44
oembed_cache: 5
offer_slider: 2
page: 70
phone_plans: 8
pm_archives: 4
pm_data_plan: 4
pm_data_plans: 12
pm_phone_plans: 12
polylang_mo: 2
popup: 1
popup_theme: 7
post: 90
product: 13
product_variation: 93
revision: 1797
shop_order: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (22) ###

Polylang: by WP SYNTEX – 3.1.1
Advanced Custom Fields: by Delicious Brains – 5.10.2
Autoptimize: by Frank Goossens (futtta) – 2.9.2
Cart Notices for WooCommerce: by BeRocket – 3.5.7.1
Classic Editor: by WordPress Contributors – 1.6.2
GDPR Cookie Consent: by WebToffee – 2.0.5
Custom Post Type UI: by WebDevStudios – 1.9.2
301 Redirects: by WebFactory Ltd – 2.70
reCaptcha by BestWebSoft: by BestWebSoft – 1.64
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.4.90
Sassy Social Share: by Team Heateor – 3.3.25
ShortPixel Image Optimizer: by ShortPixel – 4.22.4
Page Builder by SiteOrigin: by SiteOrigin – 2.11.8
String Locator: by Clorith – 2.4.2
Suffice Toolkit: by ThemeGrill – 1.0.6
W3 Total Cache: by BoldGrid – 2.1.6
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.1.25
WooCommerce: by Automattic – 5.6.0 (update to version 5.9.0 is available)
Yoast SEO: by Team Yoast – 17.0
WP Migrate DB Pro Media Files: by Delicious Brains – 2.0.3
WP Migrate DB Pro Theme & Plugin Files: by Delicious Brains – 1.1.2
WP Migrate DB Pro: by Delicious Brains – 2.1.2

### Inactive Plugins (9) ###

Akismet Anti-Spam: by Automattic – 4.1.12
Hello Dolly: by Matt Mullenweg – 1.7.2
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.22.1
Loginizer: by Softaculous – 1.6.6
Ninja Forms: by Saturday Drive – 3.5.8.3
ThemeGrill Demo Importer: by ThemeGrill – 1.7.2
WordPress Importer: by wordpressdotorg – 0.7
WordPress Share Buttons Plugin – E-MAILiT: by E-MAILiT Technologies – 10.0.3
WP Mail SMTP: by WPForms – 2.5.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

installatron_hide_status_test.php: by  –
WP Migrate DB Pro Compatibility: by Delicious Brains – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #53 - /shop/
Cart: #485 - /cart/
Checkout: #486 - /checkout/
My account: #487 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Suffice Child
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Suffice
Parent Theme Version: 1.1.9 – 1.2.7 is available
Parent Theme Author URL: https://themegrill.com
WooCommerce Support: ?

### Templates ###

Overrides: suffice-child/woocommerce/archive-product.php
suffice-child/woocommerce/cart/cart.php
suffice-child/woocommerce/checkout/form-checkout.php
suffice-child/woocommerce/checkout/thankyou.php
suffice-child/woocommerce/content-product.php
suffice-child/woocommerce/content-single-product.php
suffice-child/woocommerce/loop/add-to-cart.php
suffice-child/woocommerce/loop/loop-end.php
suffice-child/woocommerce/loop/loop-start.php
suffice-child/woocommerce/loop/no-products-found.php
suffice-child/woocommerce/loop/orderby.php
suffice-child/woocommerce/loop/pagination.php
suffice-child/woocommerce/loop/price.php
suffice-child/woocommerce/loop/rating.php
suffice-child/woocommerce/loop/result-count.php
suffice-child/woocommerce/loop/sale-flash.php
suffice-child/woocommerce/order/order-details-customer.php
suffice-child/woocommerce/order/order-details-item.php
suffice-child/woocommerce/order/order-details.php
suffice-child/woocommerce/single-product/price.php
suffice-child/woocommerce/single-product/related.php
suffice-child/woocommerce/single-product/short-description.php
suffice-child/woocommerce/single-product/tabs/description.php
suffice-child/woocommerce/single-product/title.php
suffice-child/woocommerce/single-product/up-sells.php
suffice-child/woocommerce/single-product.php

### Action Scheduler ###

Complete: 254
Oldest: 2021-10-22 18:37:37 +0000
Newest: 2021-11-21 22:22:53 +0000

### Status report information ###

Generated at: 2021-11-21 22:29:28 +00:00

Hi @wpnewbie14 ??

Thanks for sharing that with us!

My recommendations in this case would be that you try the following:

– Backing up your site, as shown here: https://www.wpexplorer.com/backup-wordpress-site-plugins/
– Updating WooCommerce to v5.9.0
– Conflict testing using the steps shown here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

That should help find the root cause of the problem.

Let us know how it goes ??

Hi @wpnewbie14

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.