Lost Password

  • Resolved shwetaarya

    (@shwetaarya)


    3 years ago

    Hello Team,

    I’m using a free plugin before I purchase a plugin I’m unable to understand how to add the lost password field on my website. can you please help me out with how to add this field?

    Website URL: https://logistics.berylindia.xyz/login/

    best

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @shwetaarya

    Thanks for writing in,

    To enable the lost password feature in your login forms, please go to: User Registration > Settings > General > Login Option and scroll to find ‘Enable Lost Password’. Please enable this option and you are done. Please check the screenshot in the link below for reference.
    https://prnt.sc/1zqq37n
    I hope this helps.

    Regards!
    WPEverest Support Team

    Thread Starter shwetaarya

    (@shwetaarya)

    Hello @sandippokharel

    Thank you for your reply,

    I have already enabled this option but still not shown the lost password option. can you please check?

    https://prnt.sc/1zqrt6o
    Website URL: https://logistics.berylindia.xyz/?ur_preview=true&form_id=971
    best

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @shwetaarya

    Sorry for the late response,

    Since this issue is not being replicated in our testing sites, this might be a plugin conflict. Would you please check once?
    For this, deactivate all the plugins except User Registration and then see if the issue occurs or not. If not, activate the plugins one by one to know the faulty one and let us know the result.

    Regards!
    WPEverest Support Team.

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @shwetaarya

    Since you haven’t written us back for a few days/weeks, we are going to mark this ticket as resolved.
    Please let us know if you have any questions.

    Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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