Banah Website Total Upkeep Issue

Hello,

Thanks for your question. Did you get this error message after attempting to download a backup? It looks like its making a call to a file that no longer located on the server. You can try finding and deleting that file inside of your cPanel.

Try running a full backup from your Dashboard instead of a partial to see it completes. You can just select the backup now option and make sure all Backup all files and Backup all tables are selected then click Backup now.

I hope this helps.

Hello @banahwomen –

Thanks for reaching out, we’ll be happy to help you get access to your Total Upkeep Dashboard back.

I transcribed the error from your screenshot here:
require(/wp-content/plugins/boldgrid-backup/admin/partials/backup-now-modal/title.php): failed to open stream: No such file or directory in /wp-content/plugins/boldgrid-backup/admin/partials/boldgrid-backup-admin-backup-modal.php on line 43

This error suggests that some of the Plugin’s files are missing. I recommend deleting the plugin and re-installing it fresh (this won’t remove any of your actual backup files or settings, just the plugin’s files).

Navigate to Plugins > All Plugins, hover over Total Upkeep, and select Deactivate and then Delete. Then, navigate to Plugins > Add New, search for “Total Upkeep,” install and activate it again. This should resolve the error you’re seeing.

Hi Jesse,

I will try to deactivate and then add the plugin back.

Thank you,

Yahkirah

Hello,

That didn’t help, I’m still having issues. Can the same email be used to manage Boldgrid Total Upkeep accounts? I think that’s the issue. I’m using the same email address for two different websites. Please advise.

Thanks,

Yahkirah

Hi @banahwomen –

Using the same email for different websites is no problem, and in any case it couldn’t cause the error that the file is missing.

Can you confirm that you not only deactivated Total Upkeep, but you deactivated and deleted it, and then reinstalled it fresh from the Plugins > Add New menu?

If you did that, can you double-check that the file actually does exist? You can use your web host’s file manager or FTP and check in the directory wp-content/plugins/boldgrid-backup/admin/backup-now-modal/ for the file title.php.

Got it, I didn’t delete it. I have delete it now, and currently reinstalling.

Thank you,

Yahkirah

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