Duplicate emails’s about order

  • Resolved fixloop

    (@fixloop)


    3 years, 1 month ago

    Hi, how to fix duplicate emails’s about order? after ordering the goods, two identical letters arrive by e-mail, how can I fix it? I have not made any changes to the site code.

    Wordpress Version 5.8.1
    Woocommerce Version 5.5.1`

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  • Hello,

    First of all, you’ll want to make sure that WordPress, WooCommerce and plugins are up to date – the current WooCommerce version is 5.8.

    You’ll next want to check if the emails are being correctly generated. You can do this by installing a plugin like WP Mail Logging and place a test order.

    If the log says that WooCommerce has sent a duplicate email, I then recommend running a conflict test to see if the issue is coming from a plugin/theme conflict. Here’s how to do a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    MayKato

    (@maykato)

    Hi @fixloop

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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